Cloudflare Inc
Customer Solution Engineer, Dubai
Cloudflare Inc, San Francisco, California, United States, 94199
About Us
Cloudflare’s mission is to help build a better Internet. We run one of the world’s largest networks powering millions of websites and Internet properties for customers from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, software installation, or code changes. Properties powered by Cloudflare route web traffic through our global network, which improves performance and reduces spam and other attacks. Cloudflare has been named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We hire curious and empathetic individuals who are committed to developing themselves and learning new skills. We value a diverse and inclusive team and evaluate candidates based on potential and growth. Come join us! Location: Dubai Role Summary
As a Customer Solutions Engineer (CSE), you will be a trusted technical advisor throughout a customer’s lifecycle. You are a product expert who ensures Enterprise customers understand and maximize the Cloudflare platform. Your goal is to help customers be successful and derive the most value from their Cloudflare investment. You should understand customer requirements and issues at a detailed level. You bring curiosity and a desire to identify root causes and elegant, efficient solutions. You are passionate about how the Internet works. You will collaborate with the Customer Success Manager (CSM) and with Sales, Product, Engineering, and Customer Support to implement scalable solutions for customer needs. Role Responsibilities
Serve as a trusted technical advisor within the Account Team, help grow existing business, and ensure customer success. Be part of a regional team and work closely with CSMs supporting the regional book of business. Deliver timely, organized onboarding for customers, help them see full value in Cloudflare’s products, and advise on technical best practices. Support customer retention and expansion through relationship-building and participating in periodic account reviews. Provide proactive technical guidance across all Cloudflare products. Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations. Identify opportunities for expansion within existing customers. Capture and communicate gaps in product or features to promote retention. Contribute to the CSE organization through knowledge sharing, documentation, Q&A, and best practices iteration. Travel 20–50% to meet with customers, attend conferences, and collaborate with Cloudflare teammates. Role Requirements (Must-Have Skills)
3+ years of post-sales customer relationship management experience. Strong understanding of how the Internet works, including OSI layers and protocols (TCP/IP, TLS, DNS, HTTP). Experience with reverse and forward proxies and their applications. Security aspects of Internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust). Performance aspects (Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3). Enjoy troubleshooting and solving technical problems; ability to identify root causes and build sustainable solutions. Understanding of Cloudflare’s role in the Internet and the ability to stay up to date with industry trends. Ability to proactively identify and solve problems and prevent recurrence. Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand those skills. Technical curiosity and as a subject-matter expert; ability to stay current with Cloudflare products and industry trends. Project management skills, ability to meet deadlines, and prioritize conflicting demands. Fluent in English and Arabic. Nice-to-Have Skills
Understanding of or experience with regulatory requirements such as PCI DSS, HIPAA, and SOC-2. What Makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul. Our mission to build a better Internet includes protecting the free and open Internet. Project Galileo:
Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend against censorship, at no cost. Athenian Project:
In 2017, we created the Athenian Project to protect state and local governments so constituents have access to election information and voter registration; we’ve served more than 425 local government election websites in 33 states. 1.1.1.1:
We released 1.1.1.1 to provide a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell user data to advertisers. Sound like something you’d like to be part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any job offer may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com. #J-18808-Ljbffr
Cloudflare’s mission is to help build a better Internet. We run one of the world’s largest networks powering millions of websites and Internet properties for customers from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware, software installation, or code changes. Properties powered by Cloudflare route web traffic through our global network, which improves performance and reduces spam and other attacks. Cloudflare has been named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We hire curious and empathetic individuals who are committed to developing themselves and learning new skills. We value a diverse and inclusive team and evaluate candidates based on potential and growth. Come join us! Location: Dubai Role Summary
As a Customer Solutions Engineer (CSE), you will be a trusted technical advisor throughout a customer’s lifecycle. You are a product expert who ensures Enterprise customers understand and maximize the Cloudflare platform. Your goal is to help customers be successful and derive the most value from their Cloudflare investment. You should understand customer requirements and issues at a detailed level. You bring curiosity and a desire to identify root causes and elegant, efficient solutions. You are passionate about how the Internet works. You will collaborate with the Customer Success Manager (CSM) and with Sales, Product, Engineering, and Customer Support to implement scalable solutions for customer needs. Role Responsibilities
Serve as a trusted technical advisor within the Account Team, help grow existing business, and ensure customer success. Be part of a regional team and work closely with CSMs supporting the regional book of business. Deliver timely, organized onboarding for customers, help them see full value in Cloudflare’s products, and advise on technical best practices. Support customer retention and expansion through relationship-building and participating in periodic account reviews. Provide proactive technical guidance across all Cloudflare products. Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations. Identify opportunities for expansion within existing customers. Capture and communicate gaps in product or features to promote retention. Contribute to the CSE organization through knowledge sharing, documentation, Q&A, and best practices iteration. Travel 20–50% to meet with customers, attend conferences, and collaborate with Cloudflare teammates. Role Requirements (Must-Have Skills)
3+ years of post-sales customer relationship management experience. Strong understanding of how the Internet works, including OSI layers and protocols (TCP/IP, TLS, DNS, HTTP). Experience with reverse and forward proxies and their applications. Security aspects of Internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust). Performance aspects (Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3). Enjoy troubleshooting and solving technical problems; ability to identify root causes and build sustainable solutions. Understanding of Cloudflare’s role in the Internet and the ability to stay up to date with industry trends. Ability to proactively identify and solve problems and prevent recurrence. Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand those skills. Technical curiosity and as a subject-matter expert; ability to stay current with Cloudflare products and industry trends. Project management skills, ability to meet deadlines, and prioritize conflicting demands. Fluent in English and Arabic. Nice-to-Have Skills
Understanding of or experience with regulatory requirements such as PCI DSS, HIPAA, and SOC-2. What Makes Cloudflare Special?
We are a highly ambitious, large-scale technology company with a soul. Our mission to build a better Internet includes protecting the free and open Internet. Project Galileo:
Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with tools to defend against censorship, at no cost. Athenian Project:
In 2017, we created the Athenian Project to protect state and local governments so constituents have access to election information and voter registration; we’ve served more than 425 local government election websites in 33 states. 1.1.1.1:
We released 1.1.1.1 to provide a faster, more secure, privacy-centric public DNS resolver. We do not store client IP addresses and do not sell user data to advertisers. Sound like something you’d like to be part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any job offer may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license. Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunity for all people and value diversity and inclusiveness. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com. #J-18808-Ljbffr