Heartland Human Care Services
Overview
Join to apply for the
Clinical Director
role at
Heartland Human Care Services Location:
Rotation between programs in Chicago Schedule:
On-Site, Monday - Friday (8:30am - 5:00pm), on call 24/7 Title:
Director, Clinical Operations Base pay range
Salary:
$69,308.00/yr - $92,000.00/yr This range is provided by Heartland Human Care Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Summary: Are you a leader in clinical services, passionate about delivering high-quality care to vulnerable populations? We are seeking a
Clinical Director
to provide leadership and vision, establish policies and procedures, and ensure comprehensive, high-quality clinical services throughout all Safety Initiatives, primarily within our residential programs. As a Clinical Director, you will provide leadership to the Clinical Department, leveraging industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. You will support culture development and management efforts, ensuring compliance with funder and licensing requirements, and promoting evidence-based interventions. Collaborating with internal and external partners, you will coordinate comprehensive clinical support to participants, including psychiatric services, community-based programs, and training linkages. This position works within a matrix approach to leadership, models collaborative approaches within and across teams, and coordinates laterally with program directors and others to ensure effective implementation of organizational priorities. Apply Now and Make a Difference in Clinical Services! Why Join Us? Essential Functions
Provides direct supervision of all Youth Residential Services (YRS) clinical staff and interns, as well as master’s level staff working toward advanced licensing, in accordance with the organization’s policies and applicable laws. Implements and ensures all licensing and agency standards are met in Clinical/Mental Health Services. Oversee clinical intern selection, including interviewing and screening and placement in appropriate YRS program. Provides clinical supervision to interns and master’s level staff working toward advanced licensure. Provides support to all Youth Residential Services programs (YRS) managers and staff as necessary. Conducts file reviews and monitors documentation related to clinical services. Creates and monitors implementation of group and other psycho-educational curricula and other therapeutic curricula in program. Coordinates and leads the clinical group supervision/consultation meetings. Provides on-call 24/7 coverage for clinical crises/consultations/risk and safety assessments/hospitalizations. Addresses complaints and resolves problems for both employees and program participants. Other duties may be assigned. Supervisory Responsibilities
The following positions may report directly to the Director of Clinical Services: Associate Director of Clinical (if available), Clinical Supervisors, and Clinicians (MHPC). Has oversight of all Clinical Supervisors and their supervisees, as assigned by Senior Leadership. Has direct supervision of clinical staff when assigned, including support and supervision of master-level staff working toward advanced licensing, by the organization's policies and applicable laws. Ensures all licensing and agency standards are being met in the area of Clinical/mental health services. Ensures staff compliance with organizational policies and standards of ethics. Ensures the facilitation of effective Multidisciplinary Staffing and additional team approaches to participant care. Engages in Strategic Planning and Implementation related to clinical services or the Organization, as assigned. Assists Safety Initiatives to develop and incorporate evidence-based and promising practices across Safety Initiative programs. Engages in project management and oversight, as assigned. Ensures program quality related to clinical operations across Safety Initiatives, including the development and review of outcome measures. Develops, facilitates, and oversees the training of clinical staff in evidence-based or promising practices in the provision of direct clinical services. Develops, implements, and adopts the use of evidence-based curricula for Social Emotional Learning and Counseling Psychotherapy groups, including oversight of all related staff training. Develops participant care protocols and standard operating procedures as needed. Coordinates external partnerships or affiliated partnerships associated with clinical research, program quality, or training and development. Models and promotes collaborative engagement within and across the Organization. Appropriately manages all external relationships, such as universities, vendors, grantors, and others. Models Heartland Human Care Services Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful). Education And Experience
Master’s degree in Social Work is required. Minimum (4) years of clinical and supervisory experience is required. Bilingual is strongly preferred. Certifications/Licenses
Illinois Licensed Clinical Social Worker (LCSW) or Illinois Licensed Clinical Professional Counselor (LCPC) required. Knowledge/Skills/Abilities (K/S/A)
Ability to speak and fluency in a second language strongly preferred. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Access to regular, dependable and timely transportation. Ability and comfortability working with people of varying socioeconomic backgrounds. Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders. Demonstarted ability to handle confidential and sensitive information with professional and diplomatic manner. A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services. Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization. Ability to work independently and remain self-motivated with minimal supervision. Strategic thought partnership and consultancy skills. Work Arrangement
This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis. Work Environment
The noise level in the work environment is usually moderate. Each program site operates on a 24/7 basis, 365 days per year. Employees may need to be flexible in regards to scheduling and work location. Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any of our locations on a temporary or permanent basis. Physical Demands
Regularly required to talk and hear; may sit, stand, and walk. Must be able to stoop, kneel and/or crawl; use hands to key, handle, or feel; reach with hands and arms. Occasionally lift and/or move up to 25 pounds; unrestricted ability to provide physical restraint. Specific vision abilities required: close, distance, color, peripheral vision, depth perception, and ability to adjust focus. Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
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Join to apply for the
Clinical Director
role at
Heartland Human Care Services Location:
Rotation between programs in Chicago Schedule:
On-Site, Monday - Friday (8:30am - 5:00pm), on call 24/7 Title:
Director, Clinical Operations Base pay range
Salary:
$69,308.00/yr - $92,000.00/yr This range is provided by Heartland Human Care Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Summary: Are you a leader in clinical services, passionate about delivering high-quality care to vulnerable populations? We are seeking a
Clinical Director
to provide leadership and vision, establish policies and procedures, and ensure comprehensive, high-quality clinical services throughout all Safety Initiatives, primarily within our residential programs. As a Clinical Director, you will provide leadership to the Clinical Department, leveraging industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. You will support culture development and management efforts, ensuring compliance with funder and licensing requirements, and promoting evidence-based interventions. Collaborating with internal and external partners, you will coordinate comprehensive clinical support to participants, including psychiatric services, community-based programs, and training linkages. This position works within a matrix approach to leadership, models collaborative approaches within and across teams, and coordinates laterally with program directors and others to ensure effective implementation of organizational priorities. Apply Now and Make a Difference in Clinical Services! Why Join Us? Essential Functions
Provides direct supervision of all Youth Residential Services (YRS) clinical staff and interns, as well as master’s level staff working toward advanced licensing, in accordance with the organization’s policies and applicable laws. Implements and ensures all licensing and agency standards are met in Clinical/Mental Health Services. Oversee clinical intern selection, including interviewing and screening and placement in appropriate YRS program. Provides clinical supervision to interns and master’s level staff working toward advanced licensure. Provides support to all Youth Residential Services programs (YRS) managers and staff as necessary. Conducts file reviews and monitors documentation related to clinical services. Creates and monitors implementation of group and other psycho-educational curricula and other therapeutic curricula in program. Coordinates and leads the clinical group supervision/consultation meetings. Provides on-call 24/7 coverage for clinical crises/consultations/risk and safety assessments/hospitalizations. Addresses complaints and resolves problems for both employees and program participants. Other duties may be assigned. Supervisory Responsibilities
The following positions may report directly to the Director of Clinical Services: Associate Director of Clinical (if available), Clinical Supervisors, and Clinicians (MHPC). Has oversight of all Clinical Supervisors and their supervisees, as assigned by Senior Leadership. Has direct supervision of clinical staff when assigned, including support and supervision of master-level staff working toward advanced licensing, by the organization's policies and applicable laws. Ensures all licensing and agency standards are being met in the area of Clinical/mental health services. Ensures staff compliance with organizational policies and standards of ethics. Ensures the facilitation of effective Multidisciplinary Staffing and additional team approaches to participant care. Engages in Strategic Planning and Implementation related to clinical services or the Organization, as assigned. Assists Safety Initiatives to develop and incorporate evidence-based and promising practices across Safety Initiative programs. Engages in project management and oversight, as assigned. Ensures program quality related to clinical operations across Safety Initiatives, including the development and review of outcome measures. Develops, facilitates, and oversees the training of clinical staff in evidence-based or promising practices in the provision of direct clinical services. Develops, implements, and adopts the use of evidence-based curricula for Social Emotional Learning and Counseling Psychotherapy groups, including oversight of all related staff training. Develops participant care protocols and standard operating procedures as needed. Coordinates external partnerships or affiliated partnerships associated with clinical research, program quality, or training and development. Models and promotes collaborative engagement within and across the Organization. Appropriately manages all external relationships, such as universities, vendors, grantors, and others. Models Heartland Human Care Services Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful). Education And Experience
Master’s degree in Social Work is required. Minimum (4) years of clinical and supervisory experience is required. Bilingual is strongly preferred. Certifications/Licenses
Illinois Licensed Clinical Social Worker (LCSW) or Illinois Licensed Clinical Professional Counselor (LCPC) required. Knowledge/Skills/Abilities (K/S/A)
Ability to speak and fluency in a second language strongly preferred. Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Access to regular, dependable and timely transportation. Ability and comfortability working with people of varying socioeconomic backgrounds. Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders. Demonstarted ability to handle confidential and sensitive information with professional and diplomatic manner. A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability. Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services. Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization. Ability to work independently and remain self-motivated with minimal supervision. Strategic thought partnership and consultancy skills. Work Arrangement
This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis. Work Environment
The noise level in the work environment is usually moderate. Each program site operates on a 24/7 basis, 365 days per year. Employees may need to be flexible in regards to scheduling and work location. Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any of our locations on a temporary or permanent basis. Physical Demands
Regularly required to talk and hear; may sit, stand, and walk. Must be able to stoop, kneel and/or crawl; use hands to key, handle, or feel; reach with hands and arms. Occasionally lift and/or move up to 25 pounds; unrestricted ability to provide physical restraint. Specific vision abilities required: close, distance, color, peripheral vision, depth perception, and ability to adjust focus. Equal Opportunity Employer Statement Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
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