Massachusetts General Hospital
Patient Service Coordinator II- GYN
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
Summary: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Handles basic clerical work and routine tasks. Administrative duties include managing patient visits, scheduling, check-in, and check-out.
Essential Functions
Perform routine administrative and clerical duties related to a clinical service or physician practice. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders and print appointment schedules. Process patient billing forms and scan documents to patient medical records/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May accept co-payments. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training to others. Perform more complex functions (e.g., surgical scheduling, schedule changes) at a higher competency level. Education
High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree. Licenses and Credentials
Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred. Experience
Office experience, 2-3 years required. Knowledge, Skills, and Abilities
Proficiency with Office Suite and knowledge of office operations and procedures. Ability to manage phone systems and handle routine and non-routine calls. Effective written and verbal communication skills. Ability to understand and compose work-related documents. Strong organizational and time management skills to handle multiple tasks efficiently. Physical Requirements
Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20-35 lbs Carrying Occasionally (3-33%) 20-35 lbs Pushing/Rarely (less than 2%) Pulling/Rarely (less than 2%) Climbing/Rarely (less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling/Rarely (less than 2%) Crouching/Rarely (less than 2%) Crawling/Rarely (less than 2%) Reaching Occasionally (3-33%) Gross Manipulation Constantly (67-100%) Fine Manipulation Frequently (34-66%) Feeling Constantly (67-100%) Foot Use/Rarely (less than 2%) Vision (Far/Near) Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided for individuals with disabilities during the application and interview process, and to perform essential job functions.
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Perform routine administrative and clerical duties related to a clinical service or physician practice. Make patient appointments and maintain appointment records. Greet and assist patients. Answer telephones, assist callers with routine inquiries, and schedule appointments. File materials in patient folders and print appointment schedules. Process patient billing forms and scan documents to patient medical records/LMR. Call for patient medical records and laboratory test results. Open and distribute unit mail or faxes. Type forms, records, schedules, memos, etc., as directed. May accept co-payments. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training to others. Perform more complex functions (e.g., surgical scheduling, schedule changes) at a higher competency level. Education
High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree. Licenses and Credentials
Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred. Experience
Office experience, 2-3 years required. Knowledge, Skills, and Abilities
Proficiency with Office Suite and knowledge of office operations and procedures. Ability to manage phone systems and handle routine and non-routine calls. Effective written and verbal communication skills. Ability to understand and compose work-related documents. Strong organizational and time management skills to handle multiple tasks efficiently. Physical Requirements
Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20-35 lbs Carrying Occasionally (3-33%) 20-35 lbs Pushing/Rarely (less than 2%) Pulling/Rarely (less than 2%) Climbing/Rarely (less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling/Rarely (less than 2%) Crouching/Rarely (less than 2%) Crawling/Rarely (less than 2%) Reaching Occasionally (3-33%) Gross Manipulation Constantly (67-100%) Fine Manipulation Frequently (34-66%) Feeling Constantly (67-100%) Foot Use/Rarely (less than 2%) Vision (Far/Near) Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. We embrace diverse skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations will be provided for individuals with disabilities during the application and interview process, and to perform essential job functions.
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