Goodwill San Francisco Bay
Assistant Store Manager (ASM)
Goodwill San Francisco Bay, San Francisco, California, United States, 94199
Overview
Join to apply for the
Assistant Store Manager (ASM)
role at
Goodwill San Francisco Bay Location: San Francisco, CA (SF Bay Area applicants only). This role leads daily operations of the sales floor at a Retail Store location to help fund the Goodwill mission of ending unemployment. Travel to other Goodwill of the San Francisco Bay locations may be required to assist other stores and for personal training and development classes. Role may transfer to different stores as needed. Essential Duties and Responsibilities
Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitors product levels daily (floor, as-is, recycle, trash, seasonal back stock) to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution. Ensures store locations are clean, well-kept, and reflect the Goodwill brand. Partners with community businesses and organizations to promote Goodwill mission. Serves as a Goodwill ambassador to the community. Leads the day-to-day operations of the sales floor. Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities. Acts as a key holder for the store, closing shift manager, and backup to the Store Manager. Processes complex sales transactions, including customer returns. Ensures that Team Members are operating per company standards and procedures. Will need to travel to other Goodwill of the San Francisco Bay locations to assist other stores and attend training and development classes; may transfer to different stores due to business needs. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with policies, procedures, and regulations. Maintains regular and consistent in-person attendance. Builds a high-performing team and is responsible for performance management, staffing, compensation, and development of Team Members. Drives company culture change efforts and change management processes. Performs other related duties as assigned. Key Competencies/Enabling Attributes
Leading Your People Acquires and Retains Top Talent Fosters a Foundation of Trust Builds Diverse Partnerships Leading Performance Manages Performance and Results Makes Sound and Timely Decisions Surpasses Customer Expectations Leading the Business Applies Business and Financial Reasoning Acts Strategically Embraces Change and Innovation Requirements
Minimum Qualifications (Education, Experience, Skills)
High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management required One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently Physical Requirements
Must be able to frequently lift/carry/push/pull at minimum 20 lbs. Must be able to occasionally lift/carry/push/pull up to 50 lbs. Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. Reasonable Accommodation
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. What We Offer
$68,640.00 annually Medical, Dental & Vision Insurance Retirement Fund Professional Development Training Commuter Benefits Flexible Healthcare Spending Account Mental Health + Wellbeing Employee Assistance Program Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Join to apply for the
Assistant Store Manager (ASM)
role at
Goodwill San Francisco Bay Location: San Francisco, CA (SF Bay Area applicants only). This role leads daily operations of the sales floor at a Retail Store location to help fund the Goodwill mission of ending unemployment. Travel to other Goodwill of the San Francisco Bay locations may be required to assist other stores and for personal training and development classes. Role may transfer to different stores as needed. Essential Duties and Responsibilities
Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production. Monitors product levels daily (floor, as-is, recycle, trash, seasonal back stock) to achieve bottom line sales budget against targets. Ensures payroll costs and operating costs are managed to budget. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution. Ensures store locations are clean, well-kept, and reflect the Goodwill brand. Partners with community businesses and organizations to promote Goodwill mission. Serves as a Goodwill ambassador to the community. Leads the day-to-day operations of the sales floor. Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities. Acts as a key holder for the store, closing shift manager, and backup to the Store Manager. Processes complex sales transactions, including customer returns. Ensures that Team Members are operating per company standards and procedures. Will need to travel to other Goodwill of the San Francisco Bay locations to assist other stores and attend training and development classes; may transfer to different stores due to business needs. Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with policies, procedures, and regulations. Maintains regular and consistent in-person attendance. Builds a high-performing team and is responsible for performance management, staffing, compensation, and development of Team Members. Drives company culture change efforts and change management processes. Performs other related duties as assigned. Key Competencies/Enabling Attributes
Leading Your People Acquires and Retains Top Talent Fosters a Foundation of Trust Builds Diverse Partnerships Leading Performance Manages Performance and Results Makes Sound and Timely Decisions Surpasses Customer Expectations Leading the Business Applies Business and Financial Reasoning Acts Strategically Embraces Change and Innovation Requirements
Minimum Qualifications (Education, Experience, Skills)
High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management required One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently Physical Requirements
Must be able to frequently lift/carry/push/pull at minimum 20 lbs. Must be able to occasionally lift/carry/push/pull up to 50 lbs. Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. Reasonable Accommodation
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. What We Offer
$68,640.00 annually Medical, Dental & Vision Insurance Retirement Fund Professional Development Training Commuter Benefits Flexible Healthcare Spending Account Mental Health + Wellbeing Employee Assistance Program Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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