Mass General Brigham Health Plan, Inc.
Patient Services Coordinator. II
Mass General Brigham Health Plan, Inc., Waltham, Massachusetts, United States, 02254
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Full time Onsite
Monday - Friday
8am to 4:30pm**Job Summary**Under general supervision of the Operations Manager and Technical Manager, coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Imaging Department. Works with all stakeholders including patients, physicians and clinical staff while conducting imaging exams scheduling/editing/canceling and confirming inpatient/outpatient appointments. Encounters patients with a friendly demeanor and assists with the check- in process for exam preparation. Effectively communicates appointment status to patients. Serves as a resource person for support staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES: - Arrives, schedules, re-schedules and cancels patient appointments in EPIC, obtaining patient clinical indications and other pertinent data. - Enters, edits and confirms patient demographics, financial and clinical elements. - Assists patients with updating hospital registration information - Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc. - Provides patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient Screening Form. - Reviews, updates, prints and distributes the daily patient schedule to appropriate personnel. - Identifies any add-on exams and will print and inform the appropriate personnel of any scheduling changes. - Responds to telephone requests and inquiries where appropriate. - Triages clinical inquiries to appropriate personnel. - Engages management and staff for communicating patient appointment delays. - Keeps abreast of exam room availability and any schedule deviations and instrument downtime. - Assists with activating interpreter services and volunteers when necessary - Provides medical transcriptions of certain procedures using appropriate medical terminology and knowledge. - Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies. - Alerts management of any environmental issues associated with the general waiting area · Assists in the orientation and training of new support staff members. · Scans appropriate documents into EPIC · Troubleshoots problems with customer service issues. · Performs additional duties and responsibilities as determined by Operations/Technical Managers.**Qualifications**SKILLS/ABILITIES/COMPETENCIES REQUIRED: - Excellent written, communication and organizational skills · Basic computer skills knowledge required · Ability to work independently · Ability to time manage and prioritize tasks · Basic understanding of Universal Precautions · Knowledge of medical terminologyEDUCATION: · High School Diploma required EXPERIENCE: · Minimal of 3 years secretarial experience · Healthcare experience strongly recommended WORKINGCONDITIONS: - Busy clinical setting, rotating between two areas**Additional Job Details (if applicable)**Additional Job Description**Remote Type**Onsite**Work Location**52 Second Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**- /**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr
Monday - Friday
8am to 4:30pm**Job Summary**Under general supervision of the Operations Manager and Technical Manager, coordinates the delivery of quality care while enhancing the patient/ customer service experience within the Imaging Department. Works with all stakeholders including patients, physicians and clinical staff while conducting imaging exams scheduling/editing/canceling and confirming inpatient/outpatient appointments. Encounters patients with a friendly demeanor and assists with the check- in process for exam preparation. Effectively communicates appointment status to patients. Serves as a resource person for support staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES: - Arrives, schedules, re-schedules and cancels patient appointments in EPIC, obtaining patient clinical indications and other pertinent data. - Enters, edits and confirms patient demographics, financial and clinical elements. - Assists patients with updating hospital registration information - Follows all safety guidelines/ policies to include correct patient identification, Hand Hygiene, etc. - Provides patients with appropriate documentation for imaging exams, including but not limited to the Falls Questionnaire, Patient Screening Form. - Reviews, updates, prints and distributes the daily patient schedule to appropriate personnel. - Identifies any add-on exams and will print and inform the appropriate personnel of any scheduling changes. - Responds to telephone requests and inquiries where appropriate. - Triages clinical inquiries to appropriate personnel. - Engages management and staff for communicating patient appointment delays. - Keeps abreast of exam room availability and any schedule deviations and instrument downtime. - Assists with activating interpreter services and volunteers when necessary - Provides medical transcriptions of certain procedures using appropriate medical terminology and knowledge. - Maintains cleanliness of desk/general waiting area to include tidiness of magazines and is responsible for the stocking/ordering of department office supplies. - Alerts management of any environmental issues associated with the general waiting area · Assists in the orientation and training of new support staff members. · Scans appropriate documents into EPIC · Troubleshoots problems with customer service issues. · Performs additional duties and responsibilities as determined by Operations/Technical Managers.**Qualifications**SKILLS/ABILITIES/COMPETENCIES REQUIRED: - Excellent written, communication and organizational skills · Basic computer skills knowledge required · Ability to work independently · Ability to time manage and prioritize tasks · Basic understanding of Universal Precautions · Knowledge of medical terminologyEDUCATION: · High School Diploma required EXPERIENCE: · Minimal of 3 years secretarial experience · Healthcare experience strongly recommended WORKINGCONDITIONS: - Busy clinical setting, rotating between two areas**Additional Job Details (if applicable)**Additional Job Description**Remote Type**Onsite**Work Location**52 Second Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**- /**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr