Ethos Veterinary Health
Client Care Representative, VERC
Ethos Veterinary Health, Honolulu, Hawaii, United States, 96814
Overview
Client Care Representative - VERC
About Us Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and emergency professionals provide a collaborative approach to veterinary medicine. Supported by a modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.
At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.
About the Role We are currently hiring full-time Client Care Representatives to join the team. This is a great opportunity to join our team of dedicated veterinary professionals.
The Client Care Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on-site availability and cannot be done remotely.
Compensation:
$18 - $20/hr. $2.00 shift differentials for overnights.
Responsibilities
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding hospital services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Qualifications
Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others
Have a fundamental knowledge of Windows-based computer programs
Proven effective communication and the ability to multitask and prioritize
Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Enjoy providing exceptional customer service
Benefits Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Thank you for reading our posting! We look forward to hearing from you!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Licensed Veterinary Technician, Credentialed Veterinary Technician, Veterinary Technician, Vet Tech, Veterinary Assistant, Kennel Assistant, Animal Assistant, Veterinary Nurse.
#J-18808-Ljbffr
About Us Veterinary Emergency + Referral Center of Hawaii (VERC) is an advanced 24-hour veterinary emergency and specialty hospital seeking a full-time Client Care Representative. Our dedicated board-certified specialists and emergency professionals provide a collaborative approach to veterinary medicine. Supported by a modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasonography, CT, MRI and electrochemotherapy.
At VERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands.
About the Role We are currently hiring full-time Client Care Representatives to join the team. This is a great opportunity to join our team of dedicated veterinary professionals.
The Client Care Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on-site availability and cannot be done remotely.
Compensation:
$18 - $20/hr. $2.00 shift differentials for overnights.
Responsibilities
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding hospital services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example
Qualifications
Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others
Have a fundamental knowledge of Windows-based computer programs
Proven effective communication and the ability to multitask and prioritize
Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Enjoy providing exceptional customer service
Benefits Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Thank you for reading our posting! We look forward to hearing from you!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Licensed Veterinary Technician, Credentialed Veterinary Technician, Veterinary Technician, Vet Tech, Veterinary Assistant, Kennel Assistant, Animal Assistant, Veterinary Nurse.
#J-18808-Ljbffr