Nationwide IT Services
Service Desk Project Manager
Nationwide IT Services, Washington, District of Columbia, us, 20022
Overview
Service Desk Project Manager Clearance:
U.S. Citizen (must pass a Federal Background Investigation) Location:
Onsite - Capitol Hill, Washington, D.C. Nationwide IT Services (NIS) is seeking an experienced
Service Desk Project Manager
to lead and oversee Tier 1 and 2 IT service delivery operations for a key client on Capitol Hill. This role serves as the
primary point of contact
and authorized interface with Government clients, ensuring mission success through effective leadership, communication, and service excellence. The Project Manager will be accountable for the
overall performance of the contract , including staff management, compliance, deliverables, and resource oversight. This includes directing service desk personnel, monitoring deliverables, tracking government-furnished equipment, and implementing best practices in IT service management. The ideal candidate is a
hands-on leader
who thrives in high-visibility environments, excels at enforcing standards, and aligns organizational goals with client expectations. Key Responsibilities
Serve as the
Contractor's single Program Manager
and liaison to Government clients. Provide leadership, direction, and oversight to service desk personnel and technical support teams. Develop, enforce, and continuously improve work standards to ensure consistent service delivery. Assign schedules, track progress, and review work for accuracy, compliance, and efficiency. Communicate organizational policies, objectives, and goals to staff and stakeholders. Track and manage Government-provided equipment, both on-site and off-site. Provide regular reports, documentation, and presentations to government leadership. Lead staffing decisions, including hiring, training, and performance management. Ensure compliance with Federal IT security and device configuration standards. Promote continuous improvement and foster a culture of
customer-first service excellence. Minimum Qualifications
Bachelor's degree in
Computer Science, Information Systems, Engineering, Business,
or related field. 5+ years
of experience in managing a tier 1 and 2 IT Service Desk. Proven leadership experience managing personnel across multiple functional areas. Knowledge of IT applications, network services, communications systems, protocols, and industry standards. Understanding of Federal IT security and compliance standards. Strong proficiency in Microsoft Office tools for reporting and communication. Experience providing supervisory oversight and coordinating cross-functional tasks. ITIL v4 Foundations certification. Excellent written and verbal communication skills. Preferred Qualifications
PMP
certification. Experience working with
Project Lifecycle Methodologies (PMLC). Familiarity with
Capability Maturity Model Integration (CMMI). Prior experience supporting
Federal Government clients
in IT service environments. Why Join NIS?
Work with a
mission-driven team
supporting high-profile clients on Capitol Hill. Collaborative, growth-oriented culture with leadership committed to employee success. Competitive compensation and comprehensive benefits package. Professional development opportunities, including training and certification support. Additional Information
Must be a
U.S. Citizen
and able to pass a
Federal Background Investigation. This position is
onsite only
(Capitol Hill, Washington, D.C.). Remote or hybrid work is not available. About Nationwide IT Services
NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.
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Service Desk Project Manager Clearance:
U.S. Citizen (must pass a Federal Background Investigation) Location:
Onsite - Capitol Hill, Washington, D.C. Nationwide IT Services (NIS) is seeking an experienced
Service Desk Project Manager
to lead and oversee Tier 1 and 2 IT service delivery operations for a key client on Capitol Hill. This role serves as the
primary point of contact
and authorized interface with Government clients, ensuring mission success through effective leadership, communication, and service excellence. The Project Manager will be accountable for the
overall performance of the contract , including staff management, compliance, deliverables, and resource oversight. This includes directing service desk personnel, monitoring deliverables, tracking government-furnished equipment, and implementing best practices in IT service management. The ideal candidate is a
hands-on leader
who thrives in high-visibility environments, excels at enforcing standards, and aligns organizational goals with client expectations. Key Responsibilities
Serve as the
Contractor's single Program Manager
and liaison to Government clients. Provide leadership, direction, and oversight to service desk personnel and technical support teams. Develop, enforce, and continuously improve work standards to ensure consistent service delivery. Assign schedules, track progress, and review work for accuracy, compliance, and efficiency. Communicate organizational policies, objectives, and goals to staff and stakeholders. Track and manage Government-provided equipment, both on-site and off-site. Provide regular reports, documentation, and presentations to government leadership. Lead staffing decisions, including hiring, training, and performance management. Ensure compliance with Federal IT security and device configuration standards. Promote continuous improvement and foster a culture of
customer-first service excellence. Minimum Qualifications
Bachelor's degree in
Computer Science, Information Systems, Engineering, Business,
or related field. 5+ years
of experience in managing a tier 1 and 2 IT Service Desk. Proven leadership experience managing personnel across multiple functional areas. Knowledge of IT applications, network services, communications systems, protocols, and industry standards. Understanding of Federal IT security and compliance standards. Strong proficiency in Microsoft Office tools for reporting and communication. Experience providing supervisory oversight and coordinating cross-functional tasks. ITIL v4 Foundations certification. Excellent written and verbal communication skills. Preferred Qualifications
PMP
certification. Experience working with
Project Lifecycle Methodologies (PMLC). Familiarity with
Capability Maturity Model Integration (CMMI). Prior experience supporting
Federal Government clients
in IT service environments. Why Join NIS?
Work with a
mission-driven team
supporting high-profile clients on Capitol Hill. Collaborative, growth-oriented culture with leadership committed to employee success. Competitive compensation and comprehensive benefits package. Professional development opportunities, including training and certification support. Additional Information
Must be a
U.S. Citizen
and able to pass a
Federal Background Investigation. This position is
onsite only
(Capitol Hill, Washington, D.C.). Remote or hybrid work is not available. About Nationwide IT Services
NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.
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