Cartier
Seasonal Client Experience Coordinator - San Francisco
Cartier, San Francisco, California, United States, 94199
Overview
Seasonal Client Experience Coordinator - San Francisco at Cartier. Cartier North America is committed to diversity and inclusion to deliver excellence and create a workforce reflective of its clients and communities. Our objective is to provide the most exceptional client experience with a productive environment and team, across the network, through an appointment-based model offering personalized product curation, attention, and services. Job Mission
Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360-degree view to uphold values and standards while delivering exceptional service. In partnership with boutique management, support individualized client experience journeys to ensure seamless, memorable experiences and foster brand loyalty. Consistently engage with the boutique team to execute all client experience touchpoints. Key Responsibilities
Create exceptional client experiences Deliver a welcoming, hospitality-driven experience for every client, supporting a hybrid environment Assist at the front podium to ensure timely service for appointments and walk-in clients Utilize Maison storytelling and heritage to enhance the client experience Support sales associates by setting the stage for discovery and pre-appointment browsing Assist the commercial team front-of-house and back-of-house with activities to facilitate seamless experiences (appointment prep, client entertainment, product presentation, sales finalization, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell) Assist clients with quick service requests, repair drop-off/pick-up, and personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, embossing, engraving) Support client development activities with data entry, report management, and execution of client treatments Provide recommendations and personal services such as directions, reservations, and floral orders; assist with maps and client materials as needed Assist with phone duties, incoming calls, message retrieval, and appointment setting for inquiries Consistently strive to exceed KPIs Boutique Environment & Operations
Manage boutique traffic flow and daily use of the appointment tool (RDV) and queue Maintain upkeep and appearance of the sales floor, wrap rooms, and CS areas Assist with merchandising and display maintenance, including visual standards and stock organization Coordinate with the Operations Coordinator on inventory replenishment and storage organization Ensure proper product movement in/out of the boutique (shipments, transfers, consignments) with quality control and loss prevention Support inventory control processes (counts and stock movements) for annual inventory Assist with daily setup and breakdown of the boutique for opening/closing Organize and track client experience tools (food & beverage, Cartier gifts, stationery, fragrance samples) Support special projects as needed Brand Knowledge, Compliance & Collaboration
Develop fundamental brand knowledge to convey Cartier heritage and values Understand and comply with security and operational procedures (product handling, inventory, transactions) Stay current on industry news and community connections Aim for operational excellence in the boutique environment and uphold standards Share best practices with the boutique team Teamwork
Uphold Cartier standards and present a professional image Contribute to a positive, collaborative boutique environment through teamwork and effective communication Qualifications
Education: Associate’s or Bachelor’s degree preferred Industry Experience: Luxury retail, service, or hospitality experience is a plus Technical Skills: Excellent computer skills; MS Office required; SAP knowledge preferred; additional language skills a plus Personal Skills: Availability to work retail hours (including weekends) and travel for trainings; ability to work in a fast-paced environment; strong analytical, organizational, and interpersonal skills; customer-service orientation; attention to detail; collaborative mindset; intellectual curiosity Compensation Notes
Expected Salary Range: $24 to $26 per hour. Salaries negotiated based on relevant skills and experience. This position is payrolled by a third party. This job description may not include all duties and responsibilities and is subject to amendment by the employer. This posting may reference various locations and roles; referrals may increase interviewing chances. Employment Details
Seniority level: Entry level Employment type: Temporary Job function: Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry
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Seasonal Client Experience Coordinator - San Francisco at Cartier. Cartier North America is committed to diversity and inclusion to deliver excellence and create a workforce reflective of its clients and communities. Our objective is to provide the most exceptional client experience with a productive environment and team, across the network, through an appointment-based model offering personalized product curation, attention, and services. Job Mission
Support the execution of the client experience strategy and identify opportunities for improvement in the boutique with a 360-degree view to uphold values and standards while delivering exceptional service. In partnership with boutique management, support individualized client experience journeys to ensure seamless, memorable experiences and foster brand loyalty. Consistently engage with the boutique team to execute all client experience touchpoints. Key Responsibilities
Create exceptional client experiences Deliver a welcoming, hospitality-driven experience for every client, supporting a hybrid environment Assist at the front podium to ensure timely service for appointments and walk-in clients Utilize Maison storytelling and heritage to enhance the client experience Support sales associates by setting the stage for discovery and pre-appointment browsing Assist the commercial team front-of-house and back-of-house with activities to facilitate seamless experiences (appointment prep, client entertainment, product presentation, sales finalization, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell) Assist clients with quick service requests, repair drop-off/pick-up, and personalization requests (e.g., strap changes, bracelet sizing, steam cleaning, embossing, engraving) Support client development activities with data entry, report management, and execution of client treatments Provide recommendations and personal services such as directions, reservations, and floral orders; assist with maps and client materials as needed Assist with phone duties, incoming calls, message retrieval, and appointment setting for inquiries Consistently strive to exceed KPIs Boutique Environment & Operations
Manage boutique traffic flow and daily use of the appointment tool (RDV) and queue Maintain upkeep and appearance of the sales floor, wrap rooms, and CS areas Assist with merchandising and display maintenance, including visual standards and stock organization Coordinate with the Operations Coordinator on inventory replenishment and storage organization Ensure proper product movement in/out of the boutique (shipments, transfers, consignments) with quality control and loss prevention Support inventory control processes (counts and stock movements) for annual inventory Assist with daily setup and breakdown of the boutique for opening/closing Organize and track client experience tools (food & beverage, Cartier gifts, stationery, fragrance samples) Support special projects as needed Brand Knowledge, Compliance & Collaboration
Develop fundamental brand knowledge to convey Cartier heritage and values Understand and comply with security and operational procedures (product handling, inventory, transactions) Stay current on industry news and community connections Aim for operational excellence in the boutique environment and uphold standards Share best practices with the boutique team Teamwork
Uphold Cartier standards and present a professional image Contribute to a positive, collaborative boutique environment through teamwork and effective communication Qualifications
Education: Associate’s or Bachelor’s degree preferred Industry Experience: Luxury retail, service, or hospitality experience is a plus Technical Skills: Excellent computer skills; MS Office required; SAP knowledge preferred; additional language skills a plus Personal Skills: Availability to work retail hours (including weekends) and travel for trainings; ability to work in a fast-paced environment; strong analytical, organizational, and interpersonal skills; customer-service orientation; attention to detail; collaborative mindset; intellectual curiosity Compensation Notes
Expected Salary Range: $24 to $26 per hour. Salaries negotiated based on relevant skills and experience. This position is payrolled by a third party. This job description may not include all duties and responsibilities and is subject to amendment by the employer. This posting may reference various locations and roles; referrals may increase interviewing chances. Employment Details
Seniority level: Entry level Employment type: Temporary Job function: Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry
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