Tapestry, Inc.
Temporary Support Associate
Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Support Associate Job Description The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities CASH WRAP:
Greeting the customer with a smile and eye contact; offering your name. Interact genuinely and naturally with the customer. Read cues and determine customer needs. Conduct email/name capture, where permitted by law. Maintain accuracy when operating POS. Maintain cash wrap organization and cleanliness. Suggest multiple add-ons and sell gift cards. Maintain cash and POS media accurately and in compliance with Coach policy. Create a lasting impression by thanking the customer and giving a reason to return. Represent Coach brand appropriately. STOCKROOM / WAREHOUSE:
Receive shipments and transfers. Notify Store Management when new product arrives. Scan cartons/transfers, verifying store information. Communicate discrepancies to Store Management. Process shipment/transfers according to Coach standards and timeframes. Organize and clean stock room daily (including offsite/remote warehouse as applicable). Shift/organize product in stockroom; react to sell-through and make room for new product. Manage stock levels/product ownership in back-of-house and sales floor. Prepare and conduct regular cycle counts as directed. Participate in store physical inventory counts as scheduled. Maintain Company Loss Prevention standards. SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs. Replenish sales floor/assigned zone. React to sell-through and execute visual merchandising needs. Support sales floor activities as directed. Communicate price points, features/benefits, color and stock availability to customers. Respond to customer requests confidently; partner with sales team or Store Management when needed. Uphold housekeeping standards. Competencies required: Drive For Results:
Can be counted on to exceed goals successfully. Consistently one of the top performers. Bottom-line oriented. Pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Uses customer information to improve products and services. Builds trust and maintains relationships. Creativity:
Generates new and unique ideas; connects unrelated notions; values originality in brainstorming. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; maintains diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; willing to try new solutions. Perseverance:
Pursues tasks with energy and determination; finishes what they start. Dealing with Ambiguity:
Coping with change; acts without complete information; handles risk and uncertainty. Additional Requirements Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in luxury retail. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use walkie-talkie, read price and product release sheets. Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor, stock room, and shelves; capable of climbing, bending, and kneeling. Frequent lifting up to 25 pounds; up to 50 pounds for product shipment/ transfers. Schedule:
Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic. Note:
This document serves as a sample of duties and does not include an exhaustive list of performance requirements. EEO Statement
Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Visit Coach at
www.coach.com . Our Competencies for All Employees Courage:
Provides direct, actionable feedback; addresses issues promptly and directly. Creativity:
Generates new ideas; connects unrelated notions; adds value in brainstorming. Customer Focus:
Meets customer expectations; builds trust and effective relationships. Dealing with Ambiguity:
Adapts to change; handles uncertainty gracefully. Drive for Results:
Exceeds goals; maintains bottom-line focus. Interpersonal Savvy:
Builds rapport across all levels and roles. Learning on the Fly:
Learns quickly; open to change; experiments to improve. Our Competencies for All People Managers Strategic Agility:
Sees ahead; anticipates trends; crafts strategies and plans. Developing Direct Reports and Others:
Provides challenging tasks; supports development plans. Building Effective Teams:
Fosters collaboration and team success. Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at
www.coach.com . Benefits General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance. 401(k) and paid time off for wellness and vacations. For details, see Compensation & Benefits at Coach stores. General Description of Other Compensation: Discounts on products and incentive compensation. Nearest Major Market:
San Diego Job Segment:
Temporary, Retail Sales, Outside Sales, Merchandising, Sales Support, Contract, Retail, Sales
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Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Sales Support Associate Job Description The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities CASH WRAP:
Greeting the customer with a smile and eye contact; offering your name. Interact genuinely and naturally with the customer. Read cues and determine customer needs. Conduct email/name capture, where permitted by law. Maintain accuracy when operating POS. Maintain cash wrap organization and cleanliness. Suggest multiple add-ons and sell gift cards. Maintain cash and POS media accurately and in compliance with Coach policy. Create a lasting impression by thanking the customer and giving a reason to return. Represent Coach brand appropriately. STOCKROOM / WAREHOUSE:
Receive shipments and transfers. Notify Store Management when new product arrives. Scan cartons/transfers, verifying store information. Communicate discrepancies to Store Management. Process shipment/transfers according to Coach standards and timeframes. Organize and clean stock room daily (including offsite/remote warehouse as applicable). Shift/organize product in stockroom; react to sell-through and make room for new product. Manage stock levels/product ownership in back-of-house and sales floor. Prepare and conduct regular cycle counts as directed. Participate in store physical inventory counts as scheduled. Maintain Company Loss Prevention standards. SALES FLOOR:
Regularly analyze sales floor to assess replenishment needs. Replenish sales floor/assigned zone. React to sell-through and execute visual merchandising needs. Support sales floor activities as directed. Communicate price points, features/benefits, color and stock availability to customers. Respond to customer requests confidently; partner with sales team or Store Management when needed. Uphold housekeeping standards. Competencies required: Drive For Results:
Can be counted on to exceed goals successfully. Consistently one of the top performers. Bottom-line oriented. Pushes self and others for results. Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Uses customer information to improve products and services. Builds trust and maintains relationships. Creativity:
Generates new and unique ideas; connects unrelated notions; values originality in brainstorming. Interpersonal Savvy:
Relates well to all kinds of people; builds rapport; maintains diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; willing to try new solutions. Perseverance:
Pursues tasks with energy and determination; finishes what they start. Dealing with Ambiguity:
Coping with change; acts without complete information; handles risk and uncertainty. Additional Requirements Experience:
1-3 years of retail experience (cashier/stock, sales, etc.), preferably in luxury retail. Knowledge of fashion trends and marketplace competition. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), ability to use walkie-talkie, read price and product release sheets. Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to maneuver on the sales floor, stock room, and shelves; capable of climbing, bending, and kneeling. Frequent lifting up to 25 pounds; up to 50 pounds for product shipment/ transfers. Schedule:
Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic. Note:
This document serves as a sample of duties and does not include an exhaustive list of performance requirements. EEO Statement
Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Visit Coach at
www.coach.com . Our Competencies for All Employees Courage:
Provides direct, actionable feedback; addresses issues promptly and directly. Creativity:
Generates new ideas; connects unrelated notions; adds value in brainstorming. Customer Focus:
Meets customer expectations; builds trust and effective relationships. Dealing with Ambiguity:
Adapts to change; handles uncertainty gracefully. Drive for Results:
Exceeds goals; maintains bottom-line focus. Interpersonal Savvy:
Builds rapport across all levels and roles. Learning on the Fly:
Learns quickly; open to change; experiments to improve. Our Competencies for All People Managers Strategic Agility:
Sees ahead; anticipates trends; crafts strategies and plans. Developing Direct Reports and Others:
Provides challenging tasks; supports development plans. Building Effective Teams:
Fosters collaboration and team success. Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at
www.coach.com . Benefits General Description of Benefits: Health benefits (medical, dental, vision), life and disability insurance. 401(k) and paid time off for wellness and vacations. For details, see Compensation & Benefits at Coach stores. General Description of Other Compensation: Discounts on products and incentive compensation. Nearest Major Market:
San Diego Job Segment:
Temporary, Retail Sales, Outside Sales, Merchandising, Sales Support, Contract, Retail, Sales
#J-18808-Ljbffr