Inkitt GmbH
Overview
Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its Galatea app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into CandyJarTV is only the beginning of our journey to becoming the next-gen entertainment powerhouse.
What You'll Do
Be the expert in customer-facing and internal knowledge bases
Maintain and improve communication pathways between the customer experience team and the product team to ensure issues can be quickly escalated
Managing our support team, a group of experienced customer support experts contracted from around the globe
Create a hiring plan for the next 12 months, thinking about ticket / user ratio, new support channels etc
Define most important KPIs for support and start measuring them & presenting info with clear visualization
Support team members and develop them in their career growth. Ensure they maintain high standards in their work, and coach them towards continuous improvement
What You'll Bring
1-2 years experience leading a team of 3 or more
At least 5 years of relevant, customer service experience
A user-centric mindset
Excellent writing and communication skills
Strong collaborator with ability to create alignment across all levels and all key stakeholders
Bonus if you have: experience working with Zendesk
Who We Are Looking For
Autonomous
Bring solutions instead of problems
Data driven
Quick to action
A high functioning workaholic
Looking for exponential career growth
Have lots of fun building a generational AI x Entertainment company
What We'll Offer
401k plan, designed to help you save for the future
Health benefits tailored to your needs, including medical, dental, and vision coverage
Professional coaching for everyone
Team-building events, including our annual Tulum trip
Unlimited access to our Galatea app and Galatea TV app
Unlimited budget for self-development books
Charity donation of your choice at your one year anniversary
Free lunch in office everyday
Class Pass membership for US based employee and gym access for Berlin employees
Dog friendly offices in Berlin and San Francisco
Salary: $110,000 - $140,000 a year
Salary offers are determined based on the candidate’s experience, skills, and alignment with the requirements of the role, as well as internal equity and market benchmarks.
At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply.
We look forward to hearing from you!
Check out our
Careers Blog
Follow us on
Instagram
&
LinkedIn !
#J-18808-Ljbffr
What You'll Do
Be the expert in customer-facing and internal knowledge bases
Maintain and improve communication pathways between the customer experience team and the product team to ensure issues can be quickly escalated
Managing our support team, a group of experienced customer support experts contracted from around the globe
Create a hiring plan for the next 12 months, thinking about ticket / user ratio, new support channels etc
Define most important KPIs for support and start measuring them & presenting info with clear visualization
Support team members and develop them in their career growth. Ensure they maintain high standards in their work, and coach them towards continuous improvement
What You'll Bring
1-2 years experience leading a team of 3 or more
At least 5 years of relevant, customer service experience
A user-centric mindset
Excellent writing and communication skills
Strong collaborator with ability to create alignment across all levels and all key stakeholders
Bonus if you have: experience working with Zendesk
Who We Are Looking For
Autonomous
Bring solutions instead of problems
Data driven
Quick to action
A high functioning workaholic
Looking for exponential career growth
Have lots of fun building a generational AI x Entertainment company
What We'll Offer
401k plan, designed to help you save for the future
Health benefits tailored to your needs, including medical, dental, and vision coverage
Professional coaching for everyone
Team-building events, including our annual Tulum trip
Unlimited access to our Galatea app and Galatea TV app
Unlimited budget for self-development books
Charity donation of your choice at your one year anniversary
Free lunch in office everyday
Class Pass membership for US based employee and gym access for Berlin employees
Dog friendly offices in Berlin and San Francisco
Salary: $110,000 - $140,000 a year
Salary offers are determined based on the candidate’s experience, skills, and alignment with the requirements of the role, as well as internal equity and market benchmarks.
At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply.
We look forward to hearing from you!
Check out our
Careers Blog
Follow us on
&
LinkedIn !
#J-18808-Ljbffr