Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti

Overview

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains, providing business and technical expertise to help customers succeed. Partner teams own strategy, recruiting, development, and growth of key technology and consulting partners. Together they provide customers with the expertise and scale to build innovative solutions for complex challenges.

The Area Specialist Team is comprised of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay connected to customers and bring valuable data and insights to product teams, strengthening the product roadmap. Our team excels when a customer is thinking big and needs specialized experience to innovate for their business.

The Amazon Connect Specialist Team consists of deep CX and Enterprise Contact Center domain experts who work directly with customers to solve their most complex challenges. We stay connected to customers and bring valuable data and insights to product teams, strengthening the product roadmap. Our team performs best when a customer is thinking big and needs specialized experience to innovate for their business.

Amazon Connect was designed to be omnichannel, providing a seamless experience across voice and chat for customers and agents leveraging AWS. This is a highly technical role for someone who can dive deep, build complex, AWS-optimized architectures, and accelerate customer adoption of AWS services. Your broad responsibilities include owning the technical engagement and ultimate success around specific implementation projects. You should be comfortable discussing complex technical details with engineers as well as briefing executive audiences. You will engage with other AWS solutions architects, partner and professional services organizations to drive large, highly complex sales opportunities to closure.