Action Property Management
Overnight Front Desk Associate- The Infinity
Action Property Management, San Francisco, California, United States, 94199
Overview
Action Property Management
is the leader in community management and seeks a full-time
Overnight Front Desk Associate
to join our team at our luxury association,
The Infinity , located in San Francisco. The Front Desk Associate is the first point of contact for people entering the building or calling the association. The role requires a professional appearance, polite communication, and the ability to address residents and guests. The Front Desk Associate should possess a working knowledge of the Associations rules, policies and procedures, and familiarity with the Associations amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross-trained to perform a variety of responsibilities within the Front Desk role. Employees rotate across locations and functions as needed to support operations. Job Responsibilities Resident Services & Hospitality:
Greet residents, guests, and visitors in a welcoming and professional manner; assist with services such as restaurant or taxi reservations, directions, and information about activities, events, and services; assist residents with opening doors when possible; attend pre-shift and mandatory team meetings as scheduled. Front Desk Operations:
Answer telephones and assist visitors; monitor and respond to resident emails using templates; address non-management issues and prioritize tasks at the desk; coordinate on-site personnel to address needs; use Building Link to contact residents about guests and deliveries; maintain an organized front desk, back office, and package room; log shift information and communicate with colleagues for smooth shift transitions; use Building Link and/or KeyTrack to track resident information, parcel logs, key logs, guest sign-in, and amenity reservations; coordinate deliveries and notify residents of parcels; monitor inventory of forms and supplies and restock as needed; check printer paper and restock in the Business Center. Amenity and Event Support:
Assist residents with room reservation requests for common-area rooms; check in amenity reservations and follow up; close out amenity reports and rooms at days end; coordinate Loading Dock reservations. Building & Facility Operations:
Operate Elevator Control System to direct guests and contractors; monitor Loading Dock reservations and ensure hallways are clear of obstructions; conduct end-of-shift inventory of fobs; audit vehicles in the parking garage; collect stray shopping carts and return them to appropriate areas; conduct perimeter walks and report suspicious or abnormal activities with detailed documentation as needed. Safety, Security & Compliance:
Observe building activity via surveillance; report disturbances; document and escalate nuisance or non-compliance issues; follow Emergency Procedures and coordinate communications during emergencies; adhere to Governing Documents, CC&Rs, Rules and Regulations, and all emergency and evacuation procedures.
Qualifications / Requirements
Must be over 18 and able to pass pre-employment background check and drug screening High School Diploma or GED At least 6 months of customer service experience; hospitality, luxury retail, or fine dining experience preferred Hospitality Management students or recent graduates are highly desired Polished, professional appearance and demeanor Upbeat, positive team player attitude Strong judgment and solutions-oriented approach Proactive customer service mindset
Compensation & Schedule
Compensation: $25.00 per hour Schedule: ThursdayMonday, 10:30 PM 7:00 AM Why Join Action?
Actions goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 stars on Glassdoor.
Team Member Perks
Comprehensive health benefits and paid time off for qualifying employees Ongoing hospitality and property management training Opportunities for career growth and advancement Values-driven culture promoting teamwork and excellence
We are an Equal Opportunity Employer and Support a Drug-Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1 #J-18808-Ljbffr
Action Property Management
is the leader in community management and seeks a full-time
Overnight Front Desk Associate
to join our team at our luxury association,
The Infinity , located in San Francisco. The Front Desk Associate is the first point of contact for people entering the building or calling the association. The role requires a professional appearance, polite communication, and the ability to address residents and guests. The Front Desk Associate should possess a working knowledge of the Associations rules, policies and procedures, and familiarity with the Associations amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross-trained to perform a variety of responsibilities within the Front Desk role. Employees rotate across locations and functions as needed to support operations. Job Responsibilities Resident Services & Hospitality:
Greet residents, guests, and visitors in a welcoming and professional manner; assist with services such as restaurant or taxi reservations, directions, and information about activities, events, and services; assist residents with opening doors when possible; attend pre-shift and mandatory team meetings as scheduled. Front Desk Operations:
Answer telephones and assist visitors; monitor and respond to resident emails using templates; address non-management issues and prioritize tasks at the desk; coordinate on-site personnel to address needs; use Building Link to contact residents about guests and deliveries; maintain an organized front desk, back office, and package room; log shift information and communicate with colleagues for smooth shift transitions; use Building Link and/or KeyTrack to track resident information, parcel logs, key logs, guest sign-in, and amenity reservations; coordinate deliveries and notify residents of parcels; monitor inventory of forms and supplies and restock as needed; check printer paper and restock in the Business Center. Amenity and Event Support:
Assist residents with room reservation requests for common-area rooms; check in amenity reservations and follow up; close out amenity reports and rooms at days end; coordinate Loading Dock reservations. Building & Facility Operations:
Operate Elevator Control System to direct guests and contractors; monitor Loading Dock reservations and ensure hallways are clear of obstructions; conduct end-of-shift inventory of fobs; audit vehicles in the parking garage; collect stray shopping carts and return them to appropriate areas; conduct perimeter walks and report suspicious or abnormal activities with detailed documentation as needed. Safety, Security & Compliance:
Observe building activity via surveillance; report disturbances; document and escalate nuisance or non-compliance issues; follow Emergency Procedures and coordinate communications during emergencies; adhere to Governing Documents, CC&Rs, Rules and Regulations, and all emergency and evacuation procedures.
Qualifications / Requirements
Must be over 18 and able to pass pre-employment background check and drug screening High School Diploma or GED At least 6 months of customer service experience; hospitality, luxury retail, or fine dining experience preferred Hospitality Management students or recent graduates are highly desired Polished, professional appearance and demeanor Upbeat, positive team player attitude Strong judgment and solutions-oriented approach Proactive customer service mindset
Compensation & Schedule
Compensation: $25.00 per hour Schedule: ThursdayMonday, 10:30 PM 7:00 AM Why Join Action?
Actions goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 stars on Glassdoor.
Team Member Perks
Comprehensive health benefits and paid time off for qualifying employees Ongoing hospitality and property management training Opportunities for career growth and advancement Values-driven culture promoting teamwork and excellence
We are an Equal Opportunity Employer and Support a Drug-Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-MM1 #J-18808-Ljbffr