Maximus is hiring: Remote Client Services Analyst in Annapolis Junction

Telephony Analyst Full-time Maximus is seeking a Telephony Analyst to manage and support internal-use telephony systems for our Homeland Security customer. This role will provide technical leadership for the design, configuration, maintenance, and troubleshooting of enterprise VoIP and telephony infrastructure, with responsibilities that span operating systems, networking, security, and application support. This position is on-site five days a week and requires an active secret security clearance. Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. - Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones). - Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP. - Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards. - Active Secret security clearance required. - Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. - This contract supports systems that require 24x7x365 uptime. Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager). - Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis. - Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP. - Networking experience includes IPv4, ports/protocols, IP routing fundamentals, and monitoring. - Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems. - VMWare technologies (vCenter, ESXi) - Experience with Microsoft SQL Server and PostgreSQL databases - We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at  applicantaccommodations@maximus.