Stellantis Financial Services US
Payment Processing Team Manager
Stellantis Financial Services US, Atlanta, Georgia, United States, 30383
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary :
The Payment Processing Team Manager is responsible for supporting, maintaining and monitoring the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.
Essential Duties and Responsibilities :
Manages a team of up to five Payment Processors, including performance evaluations and daily oversight. Monitors' payment volume trends to optimize workload distribution and resource allocation. Serves as the first-level escalation point for retail and lease payment inquiries. Oversee daily cash receipt functions, including payment posting, unapplied items, and research responses. Reviews redemptions and adjusts fees as needed in alignment with policy. Supports Payment Processors with complex account handling and accounting-related questions. Manages escalations related to charges, overpayments, and refunds. Prepare monthly and ad hoc reports, including payment activity and paid account summaries. Conducts quality audits and ensures payment policies and procedures remain current. Maintains access to sensitive consumer data and performs other duties as assigned. Qualifications and Competencies Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Minimum of 3 years payment processing and/or related experience required. At least 1year of leadership, supervisory or team lead experience required Education:
High school diploma or equivalent or required. Skills Required:
Demonstrates strong problem-solving and judgment skills by analyzing issues, developing solutions, and making sound, timely decisions. Communicates effectively both verbally and in writing; actively listens, presents ideas clearly, and contributes meaningfully in meetings. Provides exceptional customer service and teamwork by responding promptly to needs, supporting colleagues, and fostering a positive team environment. Leads with professionalism, adaptability, and dependability-handling pressure well, embracing change, and consistently meeting deadlines. Proficient in Microsoft Office Suite; maintains high standards of quality, accuracy, and organizational compliance. Leadership Skill required:
Assists in recruiting, interviewing, onboarding, and training new team members. Overseas daily departmental workflow and supports efficient task execution. Provides guidance to staff, supports performance evaluations, and helps manage schedules in line with company policies. Leads and directs day-to-day employee activities, offering support and informal performance feedback. Holds authority to supervise and report on staff performance but does not make final decisions regarding hiring, termination, promotions, or disciplinary actions. Overtime required
- required on an as needed basis. Travel 0-10%
- as required on an as needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities:
Atlanta, Qualifications Preferred:
Bachelor's degree in a related field is preferred, with at least two years of experience in the automotive or captive financing industry. Prior experience in shared services and leading process improvement initiatives is strongly preferred. Strong knowledge of automotive finance operations, SOX compliance, audit standards, and regulatory adherence. Proficient in interpreting financial statements, policy documents, and complex written materials in both paper and electronic formats. Effective communicator with the ability to present to groups and perform mathematical functions across various units of measure
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule
This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary :
The Payment Processing Team Manager is responsible for supporting, maintaining and monitoring the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.
Essential Duties and Responsibilities :
Manages a team of up to five Payment Processors, including performance evaluations and daily oversight. Monitors' payment volume trends to optimize workload distribution and resource allocation. Serves as the first-level escalation point for retail and lease payment inquiries. Oversee daily cash receipt functions, including payment posting, unapplied items, and research responses. Reviews redemptions and adjusts fees as needed in alignment with policy. Supports Payment Processors with complex account handling and accounting-related questions. Manages escalations related to charges, overpayments, and refunds. Prepare monthly and ad hoc reports, including payment activity and paid account summaries. Conducts quality audits and ensures payment policies and procedures remain current. Maintains access to sensitive consumer data and performs other duties as assigned. Qualifications and Competencies Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Minimum of 3 years payment processing and/or related experience required. At least 1year of leadership, supervisory or team lead experience required Education:
High school diploma or equivalent or required. Skills Required:
Demonstrates strong problem-solving and judgment skills by analyzing issues, developing solutions, and making sound, timely decisions. Communicates effectively both verbally and in writing; actively listens, presents ideas clearly, and contributes meaningfully in meetings. Provides exceptional customer service and teamwork by responding promptly to needs, supporting colleagues, and fostering a positive team environment. Leads with professionalism, adaptability, and dependability-handling pressure well, embracing change, and consistently meeting deadlines. Proficient in Microsoft Office Suite; maintains high standards of quality, accuracy, and organizational compliance. Leadership Skill required:
Assists in recruiting, interviewing, onboarding, and training new team members. Overseas daily departmental workflow and supports efficient task execution. Provides guidance to staff, supports performance evaluations, and helps manage schedules in line with company policies. Leads and directs day-to-day employee activities, offering support and informal performance feedback. Holds authority to supervise and report on staff performance but does not make final decisions regarding hiring, termination, promotions, or disciplinary actions. Overtime required
- required on an as needed basis. Travel 0-10%
- as required on an as needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities:
Atlanta, Qualifications Preferred:
Bachelor's degree in a related field is preferred, with at least two years of experience in the automotive or captive financing industry. Prior experience in shared services and leading process improvement initiatives is strongly preferred. Strong knowledge of automotive finance operations, SOX compliance, audit standards, and regulatory adherence. Proficient in interpreting financial statements, policy documents, and complex written materials in both paper and electronic formats. Effective communicator with the ability to present to groups and perform mathematical functions across various units of measure
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule
This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.