Wells Fargo
Lending Operations Senior Manager - Business Line Ops
Wells Fargo, Charlotte, North Carolina, United States, 28245
About this role:
Wells Fargo is seeking a
Lending Operations Senior Manager
to lead the
Business Line Operations Team
. This is Small Business Lending's largest volume product and requires a leader with a focus on efficiency, risk mitigation, straight-through processing, transformation, and a strong focus on the customer. Proficiency in developing people, inspirational leadership, and leading change is essential. In this role, responsibilities include leading the strategic direction and daily operations of the team, ensuring alignment with the company's strategies and goals. Drive transformation initiatives to improve processes and systems. Build collaborative relationships with various stakeholders, ensuring effective communication and smooth process execution. Mentor team members, motivate others, and guide organizational change to foster a culture of talent development. Passion for delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Manage and develop Loan Production teams responsible for loan processing, documentation, pre-closing or closing tasks
Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
Dedication to delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product.
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
Participate in the formulation and implementation of new and revised systems, policies, and guidelines
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables
Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
Collaborate with and influence all levels of professionals, including experienced managers
Interact with external customers throughout the conducting of loan processing
Manage allocation of people and financial resources for Lending Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Desired Qualifications:
Experience in Small Business
Experience and knowledge of nCino
Dedicated to delivering outstanding customer experiences with a strong commitment to excellence in all facets of lending operations
Prior experience in leading processing and loan originations teams
Strong understanding of how to deliver and scale on unsecured lending products
Proven track record of managing and developing processing and loan origination teams in a high-volume environment. A strong understanding of how to deliver and scale on unsecured lending products.
Experience driving transformation initiatives, including process and system improvements for new product launches
Ability to collaborate effectively with Product teams to establish and scale new lending products
Strong background in risk mitigation, compliance, and regulatory requirements within lending operations
Inspirational leadership skills, with a history of mentoring, motivating, and developing talent to achieve business objectives
Exceptional stakeholder engagement and communication skills, with the ability to influence at all organizational levels
Job Expectations:
Ability to work on-site at one the posted work locations
This position offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
Posting Locations:
1525 W W T Harris Blvd, Charlotte, North Carolina 28202
11601 N Black Canyon Hwy, Phoenix, Arizona 85029
2800 S Price Rd Chandler, Arizona 85286
Posting End Date:
4 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-491194
Wells Fargo is seeking a
Lending Operations Senior Manager
to lead the
Business Line Operations Team
. This is Small Business Lending's largest volume product and requires a leader with a focus on efficiency, risk mitigation, straight-through processing, transformation, and a strong focus on the customer. Proficiency in developing people, inspirational leadership, and leading change is essential. In this role, responsibilities include leading the strategic direction and daily operations of the team, ensuring alignment with the company's strategies and goals. Drive transformation initiatives to improve processes and systems. Build collaborative relationships with various stakeholders, ensuring effective communication and smooth process execution. Mentor team members, motivate others, and guide organizational change to foster a culture of talent development. Passion for delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Manage and develop Loan Production teams responsible for loan processing, documentation, pre-closing or closing tasks
Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
Dedication to delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product.
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
Participate in the formulation and implementation of new and revised systems, policies, and guidelines
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables
Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
Collaborate with and influence all levels of professionals, including experienced managers
Interact with external customers throughout the conducting of loan processing
Manage allocation of people and financial resources for Lending Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Desired Qualifications:
Experience in Small Business
Experience and knowledge of nCino
Dedicated to delivering outstanding customer experiences with a strong commitment to excellence in all facets of lending operations
Prior experience in leading processing and loan originations teams
Strong understanding of how to deliver and scale on unsecured lending products
Proven track record of managing and developing processing and loan origination teams in a high-volume environment. A strong understanding of how to deliver and scale on unsecured lending products.
Experience driving transformation initiatives, including process and system improvements for new product launches
Ability to collaborate effectively with Product teams to establish and scale new lending products
Strong background in risk mitigation, compliance, and regulatory requirements within lending operations
Inspirational leadership skills, with a history of mentoring, motivating, and developing talent to achieve business objectives
Exceptional stakeholder engagement and communication skills, with the ability to influence at all organizational levels
Job Expectations:
Ability to work on-site at one the posted work locations
This position offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
Posting Locations:
1525 W W T Harris Blvd, Charlotte, North Carolina 28202
11601 N Black Canyon Hwy, Phoenix, Arizona 85029
2800 S Price Rd Chandler, Arizona 85286
Posting End Date:
4 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number:
R-491194