Confidential is hiring: Vice President Management in Dallas

Vice President of Customer Success Top-tier provider of EHSQ & OHS software for global organizations Information Technology & Services B2B Technology Compliance & Certifications Air-Conditioning Utilities occupational health software safety management software industrial hygiene software environmental management software ergonomics software ehs data management quality software risk management software compliance software sustainability software occupational health and hygiene safety culture quality management health and safety compliance management quality management software and esg software The Company is seeking a Vice President of Customer Success to lead and scale its global customer success organization. The successful candidate will be responsible for defining and executing a best-in-class customer success strategy that drives adoption, maximizes customer value, and ensures long-term retention and growth across the global client base. This pivotal role requires a deep understanding of the company's mission, solutions, and customer landscape, and a commitment to customer centricity as a core value. The VP will be a cross-functional leader, collaborating with various teams to solve challenges, innovate on behalf of customers, and produce meaningful business outcomes. Key responsibilities include leadership and strategy development, team management, customer experience and adoption, and customer retention and growth. Applicants for the Vice President of Customer Success position at the company should have a minimum of 5 years' experience leading the customer success function in a fast-growing SaaS or software company, with a total of at least 15 years in B2B SaaS products. The role demands a proven track record in client-facing roles, building high-performing teams, and driving improvements in customer metrics. The ideal candidate will have a strong understanding of customer journey design, lifecycle management, and health score methodologies, as well as expertise in customer-centric technologies. A hands-on, execution-oriented leadership style, exceptional data analysis, communication, and presentation skills are essential. Experience in private equity-backed and high-growth environments is preferred, and the company is committed to a diverse and inclusive work environment. Chief Customer Officer Travel Percent Sales/Revenue Confidential