Confidential
Chief Operating Officer (COO), IT Managed Services
Premier technology partner specializing in AI-driven solutions & digital engagement services
Information Technology & Services
Consulting & Professional Services
Technology
microsoft sharepoint
microsoft .net
salesforce.com development
big data
digital engagement
conversational ai
sales performance management
cyber security
risk management
hybrid cloud
data services
data management
data cleansing
devops management
aws
natural language processing (nlp)
machine learning
governance
risk
and compliance (grc)
managed cloud
data engineering
generative ai
cloud architecture
cloud migration
ai solutions development
automation
artificial intelligence
managed services
and technology consulting
The Company is in search of a Chief Operating Officer (COO) to play a pivotal role in the next phase of growth for its IT Managed Services business. The successful candidate will be tasked with scaling operations, driving sales growth, and ensuring the delivery of world-class client services. The COO will be responsible for overseeing all aspects of service delivery, client success, compliance, and internal operations, while also being a key figure in client, partner, and Board interactions. A critical aspect of the role is to balance day-to-day operational management with long-term strategic initiatives, including the preparation for a public offering.
Applicants for the COO role at the company should have a minimum of 15 years' leadership experience in IT services, managed services, or technology consulting. The ideal candidate will have a strong background in operational and financial performance management, as well as a deep understanding of managed services delivery models, contracts, and SLAs. Key responsibilities include building and refining operational frameworks, implementing KPIs for performance tracking, and driving continuous improvement initiatives. The COO will also be instrumental in growth and sales enablement, partnering with the CEO and sales leadership to expand into new markets and service lines. Hiring Manager Title
Travel Percent
Operations
Confidential