David's Bridal is hiring: Customer Service Representative in Kansas City

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At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. We make dreams happen—apply today!

Role

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. Must be able to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for long periods.

Education & Credentials

• High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Part Time Benefits Include

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Other

Effective diversity, equity, and inclusion are core to our mission. We encourage applications from all qualified candidates. David’s Bridal provides accommodations for applicants with disabilities. For accommodation information, contact Human Resources at humanresources@dbi.com or 610.943.5048.

Disclaimer: The preceding job description highlights the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications. Actual duties and responsibilities may vary.