New Patient Coordinator & Front Desk Specialist

Smile L.A. Downtown Modern Dentistry is seeking a top-tier New Patient Coordinator & Front Desk Specialist to be the first point of contact for our patients. This role combines front desk management and new patient coordination, so exceptional phone, in-person, and organizational skills are essential. Responsibilities (including but not limited to) Greet patients warmly in-person and over the phone Answer and manage high-volume calls professionally Schedule, confirm, and coordinate patient appointments Verify, explain, and collect dental insurance information accurately Maintain accurate patient records and charts Collaborate with dentists, hygienists, and team members Follow up with new and existing patients as needed Ensure smooth patient flow and handle front desk tasks efficiently Required Qualifications Proven experience in dental office front desk and/or new patient coordination Exceptional phone and in-person communication skills Knowledge of dental insurance, terminology, and office workflows Highly organized, detail-oriented, and professional Team-oriented, proactive, and reliable Preferred Qualifications Experience with dental software/electronic charting Prior experience in a high-volume or multi-provider dental office Bilingual skills a plus #MNSTR