Carter Burden Network
About the Carter Burden Network (CBN)
Carter Burden Network promotes the well-being of adults aged 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs tailored to individual, family, and community needs. We are dedicated to supporting older adults in living safely, independently, and with dignity.
For more information, visit www.carterburdennetwork.org. CBN is partially funded by NYC Aging (formerly the NYC Department for the Aging).
Position Summary
The Receptionist serves as the first point of contact for older adults, staff, and visitors at the Covello Older Adult Center. This role is responsible for ensuring smooth daily operations by managing the front desk, greeting participants, answering inquiries, and supporting administrative tasks. The Receptionist helps maintain a welcoming and safe environment while also assisting older adults with building access and activity participation.
This is an entry-level position, ideal for someone with an affinity for serving older adults and an interest in developing administrative and community service skills. The Receptionist embodies CBN's core values:
Responsibility - Delivering accurate information and dependable support. Boldness - Tackling challenges with initiative and a solutions-oriented mindset. Heart - Demonstrating compassion and warmth in every interaction. Respect - Treating all participants and colleagues with dignity and kindness. Community - Fostering a welcoming environment that strengthens connections across the CBN network. Essential Duties and Responsibilities
Front Desk & Participant Support
Greet and assist all participants, staff, visitors, vendors, and job candidates in a courteous and professional manner. Receive, direct, and relay telephone messages and respond to inquiries whenever possible. Manage the lobby area, ensuring it remains organized, welcoming, clean, and safe. Scan participants for congregate breakfast and Congregate lunch. . Assist older adults with using the wheelchair lift or staircase when needed to ingress and egress the building. Administrative & Clerical Duties
Provide secretarial, clerical, and administrative support to ensure effective and efficient program operations. Create and update monthly statistics (monthly), flyers, and other program materials as needed; ensure timely completion. Create breakfast and lunch tickets; Count breakfast and lunch contributions daily Maintain and update activity boards daily. Support program staff with general office administration, including photocopying, filing, data entry, and facility maintenance tasks. Assist with overflow tasks such as VIVE unit entry, digital signage updates on TV monitor, and Internet research projects. Communication & Coordination
Respond to public inquiries and provide accurate information about programs and services based on the latest information on the calendar or flyers. Coordinate with program staff and directors to relay messages, schedule activities, and distribute announcements. Read and respond CBN communications timely (phones, emails, verbal requests, etc.) Operate the public announcement (intercom) system as needed Ensure that all bulletin boards, activity sheets, and communication tools are up to date.
Other Duties
Support directors and staff in administrative tasks as needed. Perform other related duties to meet program and participant needs. Supervisory Responsibilities
This position has no supervisory responsibilities.
Core Competencies
Customer Service - Provides a welcoming and helpful experience to all who enter the center. Communication - Listens actively and communicates clearly and respectfully in person, by phone, and in writing. Teamwork - Collaborates effectively with colleagues to ensure coverage and smooth daily operations. Adaptability - Adjusts to changing priorities, schedules, and participant needs. Dependability - Demonstrates reliability in attendance, punctuality, and task completion. Specialized Knowledge and Skills
Bilingual fluency in English and Spanish required; proficiency in Mandarin a plus. Proficiency with Microsoft Office Suite, including Excel, Word, Teams, and ability to create & mantain program spreadsheets. Strong organizational skills with attention to detail. Effective interpersonal and listening skills; ability to engage respectfully with older adults.
Position Requirements
High school diploma or equivalent required. Prior experience in office administration, customer service, or a community-based setting preferred. Must demonstrate flexibility to work occasional evenings or weekends with advance notice. Work Environment and Physical Demands
This position is based at the Covello Older Adult Center, a four -story facility in East Harlem with both stairwell and elevator access. Work is performed in a busy lobby area and involves regular use of standard office equipment, including computers, desk phones, photocopiers, and filing cabinets. The position requires the ability to remain in a stationary position for extended periods, move throughout the facilities as needed, and communicate effectively with clients, colleagues, and community partners. This role might occasionally need to provide direct assistance to older adults using the wheelchair lift or stairs and to carry light office supplies or files (up to 10-15 pounds).
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position (35 hours per week) with a one-hour unpaid lunch break. The Receptionist is part of a two-person team and must be flexible to provide coverage when the other receptionist is absent. Operating hours occur between 8am-5pm, with advanced notice for occasional evening or weekend hours as needed.
Compensation and Benefits
The Receptionist role offers a competitive hourly rate between $16.88-$18.09, in full compliance with the NYC Pay Transparency Act. Final placement is based on experience, skills, and internal equity. CBN offers a generous benefits package that includes:
Multiple health and dental plan options (including 100% employer-paid coverage). Paid vacation, personal, holidays, and sick days. 403(b)-retirement plan featuring a 3% employee contribution and the opportunity for a matched contribution after 1 year of service How to Apply
Please submit a single PDF addressed to Mara Carrasco, Program Director, that includes:
A resume highlighting your relevant experience, qualifications, and accomplishments. A cover letter expressing your enthusiasm for working in aging services and explaining why you are a strong fit for this role.
A member of our search committee will contact applicants who meet the position requirements. Applicants who meet the position requirements will be contacted by a member of our search committee. Candidates advancing in the process will be asked to provide contact information for three professional references, including at least one former supervisor, and to complete a pre-hire background screening.
Carter Burden Network promotes the well-being of adults aged 60 and older through a continuum of services, advocacy, arts and culture, health and wellness, and volunteer programs tailored to individual, family, and community needs. We are dedicated to supporting older adults in living safely, independently, and with dignity.
For more information, visit www.carterburdennetwork.org. CBN is partially funded by NYC Aging (formerly the NYC Department for the Aging).
Position Summary
The Receptionist serves as the first point of contact for older adults, staff, and visitors at the Covello Older Adult Center. This role is responsible for ensuring smooth daily operations by managing the front desk, greeting participants, answering inquiries, and supporting administrative tasks. The Receptionist helps maintain a welcoming and safe environment while also assisting older adults with building access and activity participation.
This is an entry-level position, ideal for someone with an affinity for serving older adults and an interest in developing administrative and community service skills. The Receptionist embodies CBN's core values:
Responsibility - Delivering accurate information and dependable support. Boldness - Tackling challenges with initiative and a solutions-oriented mindset. Heart - Demonstrating compassion and warmth in every interaction. Respect - Treating all participants and colleagues with dignity and kindness. Community - Fostering a welcoming environment that strengthens connections across the CBN network. Essential Duties and Responsibilities
Front Desk & Participant Support
Greet and assist all participants, staff, visitors, vendors, and job candidates in a courteous and professional manner. Receive, direct, and relay telephone messages and respond to inquiries whenever possible. Manage the lobby area, ensuring it remains organized, welcoming, clean, and safe. Scan participants for congregate breakfast and Congregate lunch. . Assist older adults with using the wheelchair lift or staircase when needed to ingress and egress the building. Administrative & Clerical Duties
Provide secretarial, clerical, and administrative support to ensure effective and efficient program operations. Create and update monthly statistics (monthly), flyers, and other program materials as needed; ensure timely completion. Create breakfast and lunch tickets; Count breakfast and lunch contributions daily Maintain and update activity boards daily. Support program staff with general office administration, including photocopying, filing, data entry, and facility maintenance tasks. Assist with overflow tasks such as VIVE unit entry, digital signage updates on TV monitor, and Internet research projects. Communication & Coordination
Respond to public inquiries and provide accurate information about programs and services based on the latest information on the calendar or flyers. Coordinate with program staff and directors to relay messages, schedule activities, and distribute announcements. Read and respond CBN communications timely (phones, emails, verbal requests, etc.) Operate the public announcement (intercom) system as needed Ensure that all bulletin boards, activity sheets, and communication tools are up to date.
Other Duties
Support directors and staff in administrative tasks as needed. Perform other related duties to meet program and participant needs. Supervisory Responsibilities
This position has no supervisory responsibilities.
Core Competencies
Customer Service - Provides a welcoming and helpful experience to all who enter the center. Communication - Listens actively and communicates clearly and respectfully in person, by phone, and in writing. Teamwork - Collaborates effectively with colleagues to ensure coverage and smooth daily operations. Adaptability - Adjusts to changing priorities, schedules, and participant needs. Dependability - Demonstrates reliability in attendance, punctuality, and task completion. Specialized Knowledge and Skills
Bilingual fluency in English and Spanish required; proficiency in Mandarin a plus. Proficiency with Microsoft Office Suite, including Excel, Word, Teams, and ability to create & mantain program spreadsheets. Strong organizational skills with attention to detail. Effective interpersonal and listening skills; ability to engage respectfully with older adults.
Position Requirements
High school diploma or equivalent required. Prior experience in office administration, customer service, or a community-based setting preferred. Must demonstrate flexibility to work occasional evenings or weekends with advance notice. Work Environment and Physical Demands
This position is based at the Covello Older Adult Center, a four -story facility in East Harlem with both stairwell and elevator access. Work is performed in a busy lobby area and involves regular use of standard office equipment, including computers, desk phones, photocopiers, and filing cabinets. The position requires the ability to remain in a stationary position for extended periods, move throughout the facilities as needed, and communicate effectively with clients, colleagues, and community partners. This role might occasionally need to provide direct assistance to older adults using the wheelchair lift or stairs and to carry light office supplies or files (up to 10-15 pounds).
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.
Position Type and Expected Hours of Work
This is a full-time, non-exempt position (35 hours per week) with a one-hour unpaid lunch break. The Receptionist is part of a two-person team and must be flexible to provide coverage when the other receptionist is absent. Operating hours occur between 8am-5pm, with advanced notice for occasional evening or weekend hours as needed.
Compensation and Benefits
The Receptionist role offers a competitive hourly rate between $16.88-$18.09, in full compliance with the NYC Pay Transparency Act. Final placement is based on experience, skills, and internal equity. CBN offers a generous benefits package that includes:
Multiple health and dental plan options (including 100% employer-paid coverage). Paid vacation, personal, holidays, and sick days. 403(b)-retirement plan featuring a 3% employee contribution and the opportunity for a matched contribution after 1 year of service How to Apply
Please submit a single PDF addressed to Mara Carrasco, Program Director, that includes:
A resume highlighting your relevant experience, qualifications, and accomplishments. A cover letter expressing your enthusiasm for working in aging services and explaining why you are a strong fit for this role.
A member of our search committee will contact applicants who meet the position requirements. Applicants who meet the position requirements will be contacted by a member of our search committee. Candidates advancing in the process will be asked to provide contact information for three professional references, including at least one former supervisor, and to complete a pre-hire background screening.