M365 Support Engineer / Application Developer - MSEAD

Job Title:

M365 Support Engineer / Application Developer Location:

Boston, MA Duration:

12 Months Job Summary

MassDOT is seeking an experienced

M365 Support Engineer / Application Developer

to join the Applications Operations Group. The candidate will play a key role in leading

SharePoint migrations

from network drives, Dropbox, and SharePoint 2019 to

SharePoint Online and Microsoft Teams . This role will also provide support for

Power Platform apps , ensure proper

security and compliance configurations , and maintain

enterprise-level documentation

for business-critical applications. Responsibilities Provide support and troubleshooting for

SharePoint Online

and

Power Platform apps

(Power Apps, Power Automate, Dataverse). Lead migrations from

Dropbox, network drives, and SharePoint 2019

to

SharePoint Online and Microsoft Teams . Develop and maintain

migration runbooks, technical documentation, and user guides . Collaborate with IT teams, vendors, and stakeholders to deliver scalable

M365 and Power Platform solutions . Resolve

migration, integration, and performance issues

in a timely manner. Ensure compliance with

security, retention, and governance

policies. Core Technical Expertise

SharePoint & Migration 6+ years of experience with

SharePoint On-Premises (2019)

and

SharePoint Online . Proven track record of

large-scale migrations

using

ShareGate

or

Microsoft Migration Tool . Strong knowledge of

site collections, permissions, metadata, taxonomy, retention policies, and governance . Skilled at resolving common migration issues (permissions conflicts, metadata mapping, broken workflows). Security & Compliance

Expertise in configuring

SharePoint Online and Power Platform security . Strong understanding of

Azure AD integration

for identity and access. Hands-on experience with

DLP, sensitivity labels, and retention policies . Ability to balance

governance, compliance, and usability . Power Platform Support

Hands-on experience with

Power Apps, Power Automate, and Dataverse

solutions. Strong troubleshooting skills for app performance, broken flows, and connector permissions. Knowledge of

security roles, environment strategies, and ALM (Application Lifecycle Management) . Automation & Tools

Proficiency in

PowerShell scripting

and

PnP provisioning

for automation. Familiarity with

Azure DevOps, Git, or TFS

for work tracking and deployments. Documentation & Process

Skilled at producing

Runbooks, SOPs, technical design documents, and knowledge base articles . Strong ability to clearly communicate technical guidance to IT staff, vendors, and business partners. Soft Skills Strong problem-solving abilities, especially in

migration and security scenarios . Excellent communication and collaboration skills with technical and business teams. Ability to manage multiple projects and support tickets simultaneously. Proactive, adaptable, and team-oriented. Preferred / Nice-to-Have Bachelor's degree

in Computer Science, Information Systems, or related field. Microsoft certifications : M365 Security Administrator, SharePoint Associate, Power Platform Fundamentals. Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS).