Excell
At
CompucomStaffing
,
you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Tech Lounge Specialist & VIP Support Tech
to join their team
onsite
in Cambridge, MA and provide end-user support and Executive White Glove Support at the Tech Lounge Walk-Up Desk. This role will work Monday to Friday, 8AM to 5PM EST.
Duties and Responsibilities
:
Provide white glove service and resolve issues Resolve customer issues on all equipment and software onsite Support two adjacent conference rooms with MS Teams and various other equipment Support Tech Lounge and help with Premium Executive Desktop Support during down time Use ServiceNow to enter tickets for Executives, provide documentation of issues, and document closures Interact with customers, responding to routine technical questions or requests for information Support mobile devices, laptops, tablets, Windows 10/11 and Mac OS Skills and Qualifications
:
Must possess professional and business-like manners Ability to communicate effectively and professionally with customers and associates Must possess strong Deskside Support skills Must possess strong Customer Service skills Windows 11 and O365 experience. Mac OS is not required but a plus Hardware break/fix, warranty repair, and vendor coordination experience Experience supporting MS Teams in an enterprise environment in conference rooms Experience supporting user accounts, mobile devices, laptops, and anything brought to the lounge Experience with ServiceNow is not required but preferred Certifications are not required but preferred
Wage Range : The rate for this position is between
$21.75 - $31.90 per hour.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#INDCCGen
CompucomStaffing
,
you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Tech Lounge Specialist & VIP Support Tech
to join their team
onsite
in Cambridge, MA and provide end-user support and Executive White Glove Support at the Tech Lounge Walk-Up Desk. This role will work Monday to Friday, 8AM to 5PM EST.
Duties and Responsibilities
:
Provide white glove service and resolve issues Resolve customer issues on all equipment and software onsite Support two adjacent conference rooms with MS Teams and various other equipment Support Tech Lounge and help with Premium Executive Desktop Support during down time Use ServiceNow to enter tickets for Executives, provide documentation of issues, and document closures Interact with customers, responding to routine technical questions or requests for information Support mobile devices, laptops, tablets, Windows 10/11 and Mac OS Skills and Qualifications
:
Must possess professional and business-like manners Ability to communicate effectively and professionally with customers and associates Must possess strong Deskside Support skills Must possess strong Customer Service skills Windows 11 and O365 experience. Mac OS is not required but a plus Hardware break/fix, warranty repair, and vendor coordination experience Experience supporting MS Teams in an enterprise environment in conference rooms Experience supporting user accounts, mobile devices, laptops, and anything brought to the lounge Experience with ServiceNow is not required but preferred Certifications are not required but preferred
Wage Range : The rate for this position is between
$21.75 - $31.90 per hour.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com .
#INDCCGen