Head of Operations
About the Company
Popular beauty brand
Industry
Cosmetics
Type
Privately Held
About the Role
The Company is in search of a Head of Operations to lead the optimization of its business operations, with a focus on scaling while maintaining a reputation for luxury, quality, and excellence. The successful candidate will be responsible for overseeing all aspects of operations, including supply chain, fulfillment, retail, customer experience, training, and cross-departmental alignment. This strategic and forward-thinking leader will be tasked with managing and executing operational strategy, forecasting industry and e-commerce trends, implementing technology-driven solutions, ensuring regulatory compliance, and serving as a key liaison between all departments. The role demands a strong track record in operational leadership, a passion for building high-performing teams, and the ability to balance analytics with strategic vision. Applicants for the Head of Operations role at the company should have a Bachelor's degree (Master's degree is a plus) and at least 4 years' experience in building and delivering e-commerce and retail operations at a managerial level. The ideal candidate will have a proven background in managing supply chain, fulfillment, and multi-location retail operations, as well as experience in scaling operations, particularly in the beauty e-commerce sector. Key qualifications include the ability to travel, exceptional leadership and communication skills, and a strong background in project management. The role also requires the ability to interpret data and insights to drive customer experience objectives and a history of success in people development and cross-functional collaboration. Experience with Gorgias CRM, Shopify, and Shopify POS is a plus.
Travel Percent
Less than 10%
Functions
- Operations