Customer Service Representative Job at Waste Connections, Inc. in Norfolk

Customer Service Representative page is loaded## Customer Service Representativelocations: 6311-Norfolk Haulingtime type: Full timeposted on: Posted Todayjob requisition id: R-91432Bay Disposal is looking for a High Energy **Customer Service Representative** to join the team at our Hauling location in**Norfolk, VA.****DUTIES AND RESPONSIBILITIES:*** Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.* Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.* Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.* Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.* Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.* Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.* A typical schedule for this position is 8am-5pm Monday-Friday.**WORKING CONDITIONS AND PHYSICAL EFFORT:*** Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.* CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.* Also, long periods spent sitting, typing, or looking at a computer screen are common.**MINIMUM JOB REQUIREMENTS:*** This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.* Experience with MS Word, Excel, and Email *required*. Typing and 10-key skills are required.* Excellent organization and communication skills.* This position requires excellent oral and written communication skills.* This position requires ability to read and comprehend technical manuals.* Bilingual *preferred.** Ability to analyze and solve problems. Gather data, compile information, and prepare reports.**Apply today and Connect with Your Future!**We offer excellent Family benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.# **Our Opportunities**BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. #J-18808-Ljbffr