State of New Mexico is hiring: IT Business Analyst in Albuquerque

$35.37 - $53.05 Hourly

$73,568 - $110,352 Annually

This position is a Pay Band C10

Posting Details

We are so pleased that you are interested in making an impact through our work at CYFD! The department thrives on dedicated, empathetic, and talented employees who ensure the well-being of the children and families in New Mexico by keeping them safe and healthy.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

The Children Youth and Families Department (CYFD) nurtures the strength and resilience of families. Partners with children, families and communities based in trust and transparency. Serves children and families by listening and learn from our diverse cultures to keep children, youth and families healthy, safe and thriving. The Information Technology Division of CYFD supports supports the children, youth, and families through developing, implementing, and supporting technologies that allows front line workers, teams, and stakeholders to engage families directly in efficient and meaningful ways.

Why does the job exist?

Under minimal supervision, this role performs the most advanced project analytical work related to large and/or
complex information systems and business processes. The successful candidate will translate business needs into requirements, performance measures, and improved processes. The Business Analyst will participate in the system design process as a business expert, know and apply business analytics tools and methodologies, and tailor these to specific projects and environments. Support the user acceptance testing of requirements to deliver on requirements to support business needs across varying projects, including writing, validating, and executing functional and business scenario test cases.

How does it get done?

1. Define requirements and business cases for large and/or complex technology developments.
2. Lead the analysis and documentation of processes and systems to identify opportunities for improvement; may develop instructional materials, training and job aids.
3. Lead the analysis of user needs and the design and implementation of new or modified management information systems, such as use case analysis.
4. Participate in designing reporting systems, forms and related business tools as a business expert.
5. Collaborate and coordinate effectively with IT and business team members, translating between business and technical staff to derive clarity from ambiguity.
6. Interview employees and customers at all levels to analyze policies, work procedures and operational methods for the needs analysis stage of systems development.
7. May participate in user acceptance testing, assist in upgrades and patching; may participate in smoke testing and develop test plans; plan, conduct and document results of testing.
8. Lead and facilitate problem solving; defining the problem, performing root cause analysis, exploring options and solutions, understanding constraints, and recommending best solution based on data-driven analysis.
9. Develop quality documentation such as requirement specification, user guides, presentation materials,
correspondence, and use cases.
10. Demonstrate effective interpersonal skills to establish credibility and rapport with team members, management, and stakeholders. Communicate findings, results, requirements and timelines in an objective manner.
11. Apply good judgment to appropriately escalating concerns or issues to more senior staff.
12. Strong written and oral communication skills; proven presentation experience and comfort with senior management audiences and effective facilitation skills with diverse groups.
13. Ability to prioritize workload and work with minimal supervision.
14. Contribute to continuous quality improvement of internal systems and solution delivery processes.
15. Identify, adapt and implement the appropriate methodology and tools for specific projects and situations to deliver consistent, effective, and quality business analysis.

Who are the customers?

This position supports the ITD division and other divisions within the Children Youth & Families Department

Ideal Candidate

The ideal candidate possesses:
1. Certified as a Business Analyst (PMI-PBA) or equivalent;
2. Experience working in Social Services related to Child Welfare, Juvenile Justice and/or Medicaid;
3. Prior experience working in an IT environment or data and applications development domain;
4. Excellent verbal and written communication skills;
5. Proficiency in MS Office, including OneNote and Teams;
6. MS Project and Visio experience a plus.

Minimum Qualification

Bachelor's Degree in any field and two (2) years of experience in information technology or business analysis. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. PMI-PBA certification may be substituted for one (1) year of education.

Employment Requirements

No job description available

Working Conditions

Office setting, Work is performed in an office setting with exposure to computer screens and monitors and extensive computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct program and cross-agency interaction and some travel may be required.

Supplemental Information

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Agency Contact Information: Joshua Fukerson (505) 699-7996. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.