Penn Medicine Lancaster General Health is hiring: Phlebotomy and Customer Servic

Overview

Phlebotomy and Customer Service Specialist Parkesburg (Full Time/Day Shift)

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills.
• Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols. Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists and producing and using reconciliation reports. Maintains clinical skills necessary to perform duty job. Completes cleaning tasks utilizing regulatory standards. Performs maintenance and/or inventory of equipment and supplies according to unit department standards.
• Registration: Performs complete and accurate patient registration including but not limited to walk-in, check-in, and/or scheduled appointments. Demonstrates ability to adapt during times of high volumes and/or high patient acuity. Serves both inpatient and outpatient settings if necessary. Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using established protocols for emergent, urgent and non-urgent calls. Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests. Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and apply electronic insurance responses. Prepares and/or releases records or orders in the e-Health record. Scans necessary documents into the medical record and understands the importance of patient information documented on paper. Completes assigned patient scheduling and registration work queues according to performance standards. Resolves work queue issues and missing registration items via electronic medical record. Disseminates information to patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, and arrival times. Understands and supports Point of Service Collections and performs necessary functions to collect patient financial obligations.
• Other duties as assigned, including additional clinical procedures such as EKG, Holter monitors, 24 hr blood pressure or vital signs.

Qualifications

• High school diploma or equivalent.
• Completion of educational requirements; additional formal education or training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association Basic Life Support required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year of experience with basic keyboarding, personal computer use, and other office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

Additional Information

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Equal Opportunity

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by applicable law.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care