Receptionist Job at Aria Community Health Center in Lemoore

Overview

ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medicine, Neurology, Pediatrics, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties.

Responsibilities

• Performs day-to-day administrative functions and general office duties including word processing, copying, scanning, faxing, answering phones and data entry.
• Provides information to Aria Community Health Center (ACHC) callers according to the ACHC’s Policies and Procedures; transfer calls as needed; always ensures adequate phone coverage.
• Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors.
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as the need in the community arises.
• When scheduling appointments, screens patients for new address, new patient visits or updates registration and informs the patient of the information required at the time of visit.
• Identifies patients without medical coverage and provides insurance options; assists with in-person or phone enrollment for Qualified Health Plans such as Medi-Cal, Covered California, sliding fee discount program, or other Medi-Cal programs for specific services.
• Follows up with patients after enrollment to ensure coverage and communicates with the billing department on updates to coverage.
• Adheres to ACHC safety and security policies; maintains restricted areas safe by safeguarding keyless entry codes and computer passwords in strict confidentiality.
• Exhibits diplomacy and tact to provide excellent customer service; maintains confidentiality and privacy in accordance with ACHC policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in an organized and neat condition.
• Informs patients of any outstanding balances and informs them of payments due at the time of visit.
• Calls patients daily to confirm the next day’s appointment.
• Verifies methods of payment (Medi-Cal, Medicare, private insurance, private pay, Healthy Families, etc.) and collects data and/or payments as appropriate.
• Uses problem-solving and conflict-resolution skills when handling patient complaints and refers complaints to appropriate personnel as needed.
• Attends scheduled department staff and clinical meetings.
• Performs other duties as assigned.

Qualifications

• Understands the importance of maintaining confidentiality and can comply with HIPAA standards.
• Ability to exercise diplomacy and tact; excellent customer service and interpersonal skills; cultural sensitivity and ability to work with diverse groups.
• Intermediate to advanced phone skills; able to relate effectively via telephone and in-person to serve ACHC patients/clients/visitors.
• Highly flexible and able to accommodate changing department needs.
• Verbal and written communication in English is required; Spanish is preferred. Additional language abilities desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision; demonstrated flexibility across tasks.
• Basic to intermediate computer skills; experience with data entry and typing at least 45 WPM; ability to operate a 10-key calculator by touch is preferred.

Education And Experience

• Graduation from high school or equivalent plus six months of medical receptionist experience in a comparable health care setting.
• Prior administrative or clerical experience in clinical or community-based settings is highly preferred.

Physical/Cognitive Requirements

The physical and cognitive demands listed below represent essential functions of this position and are required with or without reasonable accommodation:

• Hearing: Sufficient to engage with patients and staff in person and by telephone.
• Speaking: Clear verbal communication to convey medical and operational information.
• Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.
• Cognitive Abilities: Ability to learn, remember, focus, categorize, and integrate information for decision-making and problem-solving.
• Motor Function & Mobility: Ability to move within the work environment to complete tasks and interact with others; occasional lifting and carrying up to 10 pounds; frequent standing, sitting, bending, reaching, and other movements; regular use of hands for typing, writing, operating tools or equipment, and handling materials; some pushing and pulling required.

Benefits

• 403(B)
• 403(B) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Holiday Pay
• Life Insurance
• Vacation Pay
• Sick Pay

EEO Statement

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Aria Community Health Center participates in E-Verify.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Medical Practices

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