Medical Secretary Job at Franciscan Health in Indianapolis

Overview

Be among the first 25 applicants. Indiana Heart Physicians Building, 5330 E Stop 11 Rd, Indianapolis, Indiana 46237.

The Medical Secretary is responsible for providing support to providers, which may include provider schedules, processing medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests, and schedules testing. The Medical Secretary serves as an acting liaison between providers, clinical staff, insurance carriers, internal and external hospital departments, and patients. This role provides an additional level of administrative support to providers and aims to increase patient satisfaction downstream.

What You Can Expect

• Provide customer service via incoming and outgoing phone calls, email, and in-person interactions.
• Schedule appointments and testing, answer questions or escalate as appropriate.
• Manage new patient referrals, including creating records in the electronic medical record (EMR), scheduling appointments, and verifying insurance.
• Request, follow up, and document prior authorizations.
• Complete administrative duties, including coordination of drug reps/samples, faxes, work in baskets, and creation/maintenance of reports.
• Process surgery clearance forms.

Qualifications

• Required High School Diploma/GED
• 1 year Medical Office experience required

Travel

Never or Rarely

Equal Opportunity Employer

Franciscan Alliance is an equal employment opportunity employer. It is the policy of Franciscan Alliance to provide equal employment opportunities to all employees and qualified applicants for employment as required by applicable local, state or Federal law. Franciscan Alliance reserves a right of conscience objection in the event local, state or Federal ordinances violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity. Eligible employees receive comprehensive benefit offerings. An overview is available in the benefits section of our career site: jobs.franciscanhealth.org.