Northside Hospital is hiring: Patient Relations Representative, Atlanta in Atlan

Overview

Patient Relations Representative, Atlanta at Northside Hospital. This role processes complaints and concerns from patients, families and visitors and serves as the initial representative during the grievance process. Provides direct intervention with staff/patient/family conflict and acts as a resource for referrals to meet the customer’s needs. Makes recommendations for process improvement to increase patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support and assistance during hospital grievances.

Responsibilities

• Process complaints and concerns brought forward by patients, families, and visitors.
• Serve as the initial representative during the grievance process and identify options for resolution.
• Provide direct intervention with staff/patient/family conflict; act as internal and external resource for referrals.
• Make recommendations for process improvements to increase patient satisfaction.
• Maintain direct contact with patients and families to provide emotional support and assistance during grievances.
• Exercise courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
• Work schedule to cover weekdays and weekends as needed.

Qualifications

• High School diploma or equivalent (GED) or post-secondary education
• Two years of experience in advocacy, public relations, customer service, or in a medical setting
• Ability to type a minimum of 30 words per minute

Job details

• Employment type: Full-time
• Seniority level: Not Applicable
• Industries: Hospitals and Health Care