Restaurant Server Job at Crescent Hotels & Resorts in Milwaukee

Overview

The Iron Horse Hotel is Milwaukee's iconic boutique destination, where historic industrial roots meet modern luxury. Housed in a 1907 warehouse, we’re Milwaukee’s original lifestyle hotel, crafted for road warriors and urban explorers alike. Our team is passionate, clever, and authentically real—delivering hand-crafted experiences with wit, attitude, and local pride. If you are ready to bring energy, originality, and heart to everything you do, you will fit right in. The Iron Horse Hotel is now managed by Crescent Hotels & Resorts, a leading hotel & resort management company with over 20 years in the industry.

Responsibilities

1. Greet and serve the guests according to standards.
2. Take and serve guest orders promptly and according to service manual.
3. Do all necessary set-up sidework as assigned.
4. Answer any guest questions about the menu.
5. Operate the electronic cash register/P.O.S. system (where applicable).
6. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
7. Perform any other job related duties as assigned.

Qualifications

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.
• Ability to lift at least 30 lbs.

Performance Standards

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of guests and staff is a priority.

Application Instructions

Apply Online: ipc.us/t/7F9274A2E3DC4D91

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

EOE/AA/Disabled/Veterans: Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.