General Manager

Join to apply for the General Manager role at Xponential Fitness

General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by strategic planning, new customer outreach, in-club leads (first-time riders), and securing member referrals. Under the management of a Franchise Owner and with support from a CycleBar Experience team, General Managers must exemplify leadership qualities across all areas of the business. They should build lasting relationships with prospective and current members to foster a strong ambassadorship and retain members. The role is rooted in hospitality and aligns with our Mission of fueling energetic communal experiences.

Requirements:

• 2+ years of retail/service sales or fitness sales experience.
• Confidence in generating personal sales and training Sales Reps.
• Ability to manage and drive revenue streams: memberships and retail.
• Fluent in English with excellent communication and interpersonal skills in person, phone, and email.
• Ability to excel in a fast-changing, diverse environment.
• Recognize areas for improvement and implement changes judiciously.
• Passion for fitness.
• Strong writing and grammar skills.
• Highly organized, proficient in data management, and able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Attention to detail and accuracy.
• Trustworthy with confidential information.
• Ability to work harmoniously with colleagues, clients, and the public.
• Proficiency with computers and Studio software.

Duties:

• Lead Generation: Engage in marketing efforts to generate leads.
• Lead Management: Follow LASER process to convert leads to members.
• Member Relations: Build rapport, retain members, and generate referrals.
• Handle rider concerns promptly with a solutions-focused attitude.
• Manage CBX Team: Hire, train, schedule, supervise performance, and drive results.
• Financial Performance: Collaborate with Studio Owner to set and meet targets, conduct pre-planning.
• Operations: Maintain cleanliness, organization, and ensure technology functions properly.

Compensation & Benefits:

• Competitive base salary plus bonuses based on experience and performance.
• Commission on sales and opportunity for additional bonuses.
• Complimentary CycleBar classes at the studio.

Company Overview:

CycleBar is the world's first and only Premium Indoor Cycling franchise, offering concierge-level service, premium amenities, and an energetic environment designed to energize your ride. We are inclusive, inspiring, and cater to all ages and body types, aiming to calm the mind, elevate mood, and revive senses.