Contact Center Solution Architect

Responsibilities:

• 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
• Experience integrating these chatbots on web/.com site and then API gateway integrations.
• Orchestration of solution designs involving the above, Middleware, end data systems, generative AI, and RAG.
• 8+ years of hands-on technical experience in Contact Center & CX platforms.
• 8+ years of experience with cloud technologies / infrastructure (AWS).
• Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
• Lead design solutions, blueprints, artifacts, and hands-on coding involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications .
• Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define technical deliverables.
• Drive integration of Voice and Web-based channels with back-end systems, APIs, and analytics platforms.
• Coordinate with Cloud infrastructure teams (AWS, Azure, GCP) to ensure scalable, secure, high-performance deployments.
• Lead, design, and architect API integrations between internal platforms, external systems, and cloud services.
• Work with development, infrastructure, and product teams to gather and translate integration requirements into scalable solutions.

Department: Preferred Vendors

This is a contract-to-hire position.