Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world, and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase in sales conversion rates, and a 40% growth in customer satisfaction.
Job Description
Responsibilities:
- Lead the design and implementation of our flagship product
- Prototype and iterate new feature sets infused with the latest AI technologies
- Help define technology best practices and research future platform iterations
- Help to hire, mentor, and grow our current and future product team
- Work with high-quality, rich datasets from our Fortune 500 clients to drive insights for our customers
Qualifications
Requirements:
- Experience leading, or playing a critical role in front-end development for 5+ years , ideally in startup/SaaS environments
- Proficiency in leading front-end technologies ReactJS , Material-UI , CSS/HTML/JS
- Experience with standard practices like Scrum/Agile, TDD is a plus
- Experience mentoring other talented engineers
- Bachelor's in Computer Science or similar experience
Bonus Points:
- Experience with any/all of the following: ReactJS , Material-UI , CSS/HTML/JS, TDD, Scrum/Agile, AWS, Python
- Experience writing Redux actions and reducers
- Modern performance and accessibility practices
Additional Information
Employee wellness and wellbeing are top priorities at Augment. Team members are provided a comprehensive health benefits package including medical, dental, and vision plans tailored to their needs.
HSA savings options and a 401(k) program help employees plan for the future. Our unlimited vacation policy ensures everyone stays refreshed.
We are a nimble, energetic 15-person team with an open and collaborative culture. We enjoy having fun and gather for weekly lunches (on the company dime). We also occasionally host video game nights, happy hours, movies, bowling, ping pong, and visits to our favorite all-you-can-eat Brazilian restaurant.
Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
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