Chief Digital and Information Officer

The Corning Museum of Glass is seeking a Chief Digital and Information Officer to play a pivotal role in shaping the Museum’s digital and technology landscape and to amplify the Museum’s cultural and educational impact.

Location

Corning, NY

About Corning Museum of Glass

Founded in 1951 as a gift to the nation by Corning Glass Works (now Corning Incorporated) in celebration of the company’s 100th anniversary, the Corning Museum of Glass (CMoG) is a not-for-profit institution dedicated to the exploration of a single, extraordinary material: glass. The Museum welcomes nearly half a million visitors annually from around the globe to its campus, which houses the world’s most comprehensive collection of glass art, the leading library on glass, and one of the foremost glassworking schools.

Glass is a remarkable material with a rich history and a promising future, captivating artists, scientists, historians, and technologists alike. The story of glass is intertwined with art, history, culture, technology, science, craft, and design. The Museum's collection features over 50,000 objects spanning 3,500 years, from ancient artifacts to groundbreaking contemporary sculptures.

CMoG’s renowned curators, librarians, educators, and artists actively acquire new works, produce special exhibitions, lead teaching programs, and conduct influential research. CMoG brings the art of glass to life with captivating live, narrated glassworking demonstrations. Many of these daily demos are held in a renovated historic glass factory, featuring one of the largest facilities of its kind globally, with auditorium-style seating for 500 guests. Through its traveling hotshop, CMoG also offers Hot Glass Demos on The Road, allowing audiences far beyond Corning to experience the magic of glassmaking. For those eager to try glassworking themselves, the Museum offers Make Your Own Glass sessions tailored for beginners. More advanced artists can attend intensive courses at The Studio, CMoG’s internationally acclaimed glassworking school, which offers year-round programs in all levels of the craft. Through its extensive programs and global initiatives, the Corning Museum of Glass has established itself as an unparalleled authority and an inspiring leader in the world of glass art and education.

Opportunity for Impact

The Corning Museum of Glass is seeking a Chief Digital and Information Officer to play a pivotal role in shaping the Museum’s digital and technology landscape and to amplify the Museum’s cultural and educational impact. A large part of what makes CMoG uniquely influential is the breadth of offerings across exhibits, classes, programs, research/education, online content, commerce, and the global advancement of glass more broadly. At the crux of these verticals are the digital capabilities that enable the Museum to reach its full potential.

As the CDIO, you will have the opportunity to own the digital landscape for CMoG end-to-end; not just the technology to support business operations, but also the innovation and strategy to reimagine the possibilities for digital experiences across the board. Whether it is new AI workflows/content experiences, cutting edge exhibition technology, improved commerce and virtual content capabilities, etc., this leader will help pioneer the next phase of digital innovation for CMoG and the museum sector as a whole.

Role & Responsibilities

As a key member of the Museum’s Leadership Team, this CDIO will report intoKarol Wight (President & Executive Director) and drive innovation across holistic digital strategy, media production, e-commerce, information governance and exhibitry. With a focus on guiding digital media and IT teams, the CDIO will champion projects and policies that protect and engage stakeholders while expanding the Museum’s reach and influence within the communities it serves. Specifically, the CDIO will:

• Establish, execute and achieve the Museum’s long- and short-term digital strategy and vision for how technology can enable the organization to achieve its institutional objectives and elevate its experience.
• Work closely with the leadership team to participate in setting the long-term goals for the museum more broadly, in addition to the digital-specific strategy.
• Recruit, lead, manage, and mentor a highly effective team of technology and digital professionals, creating a culture of accountability and collaboration, all while fostering strong interpersonal relationships and positive team dynamics.
• Encourage open communication and demonstrate inclusive leadership; ensure effective staff relations based on trust, respect, and teamwork.
• Recruit, hire, train and supervise staff, ensuring that hiring practices promote diversity and inclusion.
• Communicate the Museum’s digital and IT strategic vision internally and externally, promoting transparency and fostering communication among all stakeholders.
• Collaborate with the Leadership Team to cultivate a culture of technology security, literacy, and human-centered applications that reflect the Museum’s values.
• Lead by example; conduct themself in an ethical, positive, and professional manner at all times.
• Apply best practices in cultural heritage information management to develop robust information governance, applications, and security measures that prioritize mission-driven, consultative decision-making and resource stewardship.
• Safeguard the organization’s data and information assets by maintaining awareness of emerging technology-related opportunities, threats, and legal requirements (e.g., AI, privacy, PCI compliance, accessibility) and implementing timely interventions.
• Work closely with the CFO to maintain unified e-commerce strategies, optimizing tools and processes for efficiency and effectiveness.
• Utilize data-driven processes and analytics to measure the impact of digital initiatives and refine strategies for alignment with the Museum’s mission.
• Inspire and implement a culture of high performance, innovation, empowerment, transparency, accountability, and collaboration continually finding ways to challenge the technology organization to maximize its potential.
• Collaborate effectively with key stakeholders, both internally and externally, to ensure consistent communication and performance in alignment with the overall mission, vision and strategy.
• Partner with Collections, Curatorial Affairs, and the Rakow Research Library to develop preservation strategies, ensuring the long-term security and accessibility of Museum records and assets.
• Collaborate with the Advancement Department to identify and pursue funding opportunities for digital and IT initiatives.
• Build and nurture partnerships with technology companies, educational institutions, and cultural organizations to expand the Museum’s digital capabilities and influence.
• Initiate, oversee, and ensure the successful completion of programs, initiatives, and policies that advance the Museum’s mission. Facilitate department involvement in cross-institutional teams and strategic initiatives, fostering collaboration and innovation.
• Contribute to long-term financial planning and ensure alignment of financial strategies with the Museum’s mission.
• Represent the institution nationally and internationally, building relationships that enhance the Museum’s leadership role and attending Board of Trustee and committee meetings as needed.

Professional Qualifications

• Previous experience leading, developing and implementing consumer-facing digital technology and enterprise systems in a company at scale, ideally within the cultural, arts, nonprofit, or education sector.
• Experience leading initiatives in a highly integrated environment with complex interdepartmental technology dependencies.
• Experience spanning web, mobile, social media, and in-gallery experiences with a proven track record in assessing intended impact and facilitating incremental improvement.
• Possess strong business acumen and commercial capabilities, the ability to establish a digital strategy and long-term technology vision, and the skills to translate that vision into actions that elevate value for consumers and achieve the company’s business objectives.
• Demonstrated ability to lead information technology initiatives that serve diverse communities and advance institutional commitments to diversity, equity, inclusion, and accessibility.
• Knowledge of open-source software and emerging technologies and trends.
• Understanding of principles and practices related to digital asset management, discovery systems, digital presentation, and preservation infrastructure.
• Solid grasp of asset management fundamentals, intellectual property issues, and trends in open access to cultural heritage information.
• Leadership, supervisory, management, and mentoring skills; experience in recruiting, managing, and retaining staff with diverse functions and skills.
• Strong interpersonal skills; works effectively with people at all levels, including board members and external stakeholders.
• Highly effective in managing multiple projects and tasks within a deadline-driven environment. Exhibits a resourceful growth mindset, flexibility, and attention to detail while adhering to organizational and departmental policies and procedures.
• Proven ability to work collaboratively in interdisciplinary teams, maintain confidentiality, and communicate effectively through excellent written and verbal communication skills.

Personal Characteristics

• Respects and exemplifies the mission, vision, and values of the Corning Museum of Glass in all interactions with colleagues, staff, volunteers, and the public.
• Appreciation for cultural environments with an interest in the arts, museums, and libraries.
• Strong work ethic with a willingness to work weekends, evenings, and holidays as needed.
• Flexibility in hours and readiness for regional, domestic, and international travel.
• Represents the Museum in a professional manner.
• Core Applications:
  • TMS, eMuseum, Alma, and Piction for collections, library, and digital assets.
  • Counterpoint and Outbound for point of sale, reservations, and ticketing.
  • Raiser's Edge for constituent relationship management.
  • MailChimp for email outreach.
  • Containerized Docker server/application environments.
• Drupal open source hosted on cloud service provider.
• Acquia for the website and ecommerce.
• Cisco network for both wired and wireless communication.
• HP and NetApp for data storage.
• VMWare, Microsoft, and Linux server operating systems.
• LogRythm, Qualys, and Microsoft cloud services for information security programs.
• Microsoft 365 for collaboration and file management.

Yoko Senga, Managing Director & Co-head, Product, Data, and Technology

Please contact Alejandra Manjini ( (emailprotected) , (713) 542-3847)from the True Search Team with your interest, including your resume and linkedin.