Grand Bohemian Orlando is hiring: Starbucks Barista in Orlando

Overview

Join to apply for the Starbucks Barista role at Grand Bohemian Orlando.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers’ learning, development, and well-being.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, or other legally protected characteristics.

Job Summary

The Starbucks Barista is responsible for providing guests with courteous, friendly, sincere, efficient, and gracious service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position fulfills orders and completes sales transactions within the Starbucks Café inside the hotel.

Core Responsibilities

• Guest Service – 70%
• Ensure high levels of guest satisfaction using the G.U.E.S.T. standards
• Promptly and warmly greet guests upon arrival
• Provide guests with courteous, friendly, and efficient service
• Answer phones using appropriate verbiage
• Take food and beverage orders
• Prepare all drink orders to Starbucks standards
• Prepare and serve food items
• Relay orders to the kitchen through POS
• Total bills and accept payment
• Execute all financial transactions according to departmental and company policy
• Side work – 30%
• Maintain service and sanitation standards according to health code regulations
• Inventory and restock supplies as needed
• Maintain the daily operations of the café through the execution of daily side work
• Keep café clean and organized at all times
• Attend all required training and department meetings

Knowledge, Skills, And Abilities

• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types
• Ability to remain calm and well organized under pressure while working quickly
• Ability to prioritize and maintain multiple tables at a time
• Keeps emotions under control
• Ability to operate the telephone and all software used for the POS system
• Basic math skills; ability to make change
• Ability to respond promptly to customer needs
• Ability to communicate effectively with guests and Grand Performers
• Must speak clearly and persuasively in positive or negative situations
• Proficient in Micros POS system
• Adaptable to a changing work environment
• Local knowledge of the community (attractions, activities, etc.)
• English language and professional communications skills are required

Minimum Qualifications

• High School diploma - required
• Hospitality or customer service experience - recommended

Supervisory Responsibilities

• No Direct Reports

Work Environment / Physical Demands

• The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standing during the majority of shift – 100%
• Regularly required to lift, reach with hands and arms, use fingers (keyboard, etc.) to handle or feel – 100%
• Lifting up to 20 pounds – 20%
• Use of the telephone (hearing & speaking) – 10%
• Working in café/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) – 15%
• Direct contact with guests, managers, and employees – 100%
• Occasional environmental exposures to cold, heat, and water – 25%

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industry

• Hospitality