Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology-driven marketing and customer relationship management, focusing on innovation. We are seeking a Technical Lead.

MAIN TASKS:

• Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.
• Assist the PM/DM with technical leadership, ensuring the platform meets functional requirements.
• Identify and communicate risks related to project/client profitability.
• Manage project scope, schedule, and costs, alerting the team to deviations.
• Ensure technical objectives are met and quality standards are maintained.
• Supervise effort estimations during testing phases.
• Contribute to project demos and deliver technical documentation.
• Participate in technical team development, training, and mentoring.
• Identify opportunities for technical Up & Cross Selling and methodological improvements.
• Engage in Omega's community of practice to share knowledge and develop capabilities.

REQUIRED EXPERIENCE:

• At least 3 years involved in full Salesforce.com implementation lifecycle.
• Experience with Salesforce.com projects and modules: Sales Cloud, Service Cloud, Marketing Cloud.
• Experience with agile methodologies.
• Proficiency in English.

WHAT WE OFFER

• Permanent contract, flexible schedule, and support for work-life balance.
• Certifications and professional development opportunities.
• Home office support.
• Flexible compensation options.
• Health insurance.
• Participation in Omega's social initiatives.

About us

Omega CRM, a Merkle company, specializes in accelerating Business Experience through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we offer integrated media, creativity, content, technology, and strategy solutions, serving various industries with omnichannel customer experiences. With over 23 years of experience, 580+ professionals from 24 nationalities, and numerous certifications, Omega CRM is a leading Salesforce ecosystem partner in Spain, recognized for excellence and innovation.