Business Analyst Job at eStaff LLC in San Antonio

Overview

We are seeking a skilled and detail-oriented Business Analyst with proven experience in the Land Management domain, Salesforce, and Workflow Documentation & Implementation. The ideal candidate will play a critical role in analyzing, documenting, and improving business processes while ensuring seamless integration of workflows and technologies. This position requires a candidate who can drive innovation, collaborate effectively with stakeholders, and deliver impactful solutions.

Responsibilities

• Land Management Analysis:
  • Gather requirements, analyze, and recommend solutions for land management projects, including zoning, compliance, and asset utilization.
  • Collaborate with stakeholders in the land management domain to identify pain points, root causes, and opportunities for improvement.
  • Utilize tools like GIS (Geographic Information Systems) to collect, analyze, and derive actionable insights for land-related decision-making.
• Salesforce Integration & Management:
  • Serve as the liaison between departments/business units and technical teams for Salesforce functionality enhancements and troubleshooting.
  • Build, configure, and customize Salesforce objects, workflows, reports, dashboards, and business automation processes.
  • Provide data validation and integration support as well as ongoing Salesforce user training and documentation.
• Workflow Documentation & Implementation:
  • Analyze current workflows to identify inefficiencies and areas for improvement.
  • Develop detailed process maps, SOPs (Standard Operating Procedures), and workflow documentation for business operations.
  • Lead workflow automation efforts using tools like Salesforce Process Builder and Flow.
  • Implement new workflows and manage change initiatives alongside stakeholders.
• Communication & Collaboration:
  • Facilitate ongoing communication between various teams, including operations, IT, and land management stakeholders, to ensure alignment of goals and expectations.
  • Clearly document findings, reports, and proposals for leadership review.

Minimum Requirements

• Experience in Land Management Domain:
  • 2+ years of experience in land use planning, property management, or related fields.
• Experience in Salesforce:
  • Hands-on Salesforce configuration, administration, and implementation experience (2+ years).
  • Familiarity with Salesforce automation tools (e.g., Process Builder, Flow) and reporting/analytics features.
• Workflow Documentation & Implementation:
  • Proven ability to document workflows, create SOPs, and design process automation solutions.
  • Experience with tools like Lucidchart, Visio, or other similar documentation software.

Preferred Qualifications

• Certifications: Salesforce Administrator, GIS certification, or relevant business analysis qualifications (e.g., CBAP).
• Technical Expertise: Familiarity with Apex and Salesforce APIs is a plus.
• Tools & Software: Experience in using GIS tools, Confluence, Jira, or other project management software.