IMAX Enhanced | Streaming & Consumer Technology is hiring: Executive IT Support

About the Role

Executive IT Support Specialist is a highly visible, onsite role based in the New York office. This position provides white-glove technical support for the CEO and other senior leaders, blending front-line end-user support with broader IT operations and enabling AI productivity tools such as Microsoft Copilot and ChatGPT Teams.

The successful candidate will ensure executive users receive seamless, high-quality technology experiences. This role requires deep technical expertise, strong problem-solving skills, discretion, and exceptional communication abilities.

What You’ll Do

Executive Support

• Deliver Tier 2+ white-glove technical assistance to the CEO and other senior leadership, ensuring prompt resolution of hardware, software, and connectivity issues.
• Proactively identify and address technology challenges to minimize downtime and enhance productivity.

Technical Operations

• Install, configure, manage, and maintain Windows and macOS systems, including Autopilot/Ivanti and JAMF for provisioning.
• Manage and support enterprise applications including Office 365, hosted VOIP systems, and collaboration tools.
• Maintain IT hardware inventory, procure new equipment, and coordinate repairs or replacements.
• Provide AV, mobile device (Apple/Android), and remote support (e.g., TeamViewer) for both local and remote users.
• Perform system updates, patches, and preventive maintenance, testing changes on non-critical systems before deployment.

Service Management

• Use ServiceNow to document tickets, maintain knowledge base articles, and track resolution progress.
• Diagnose and resolve network, hardware, and software issues with a focus on executive satisfaction.
• Maintain technical documentation, asset lists, and configuration records.
• Collaborate with IT teams globally on projects, rollouts, and process improvements.

Operational Excellence

• Onboard and offboard employees, ensuring timely provisioning and de-provisioning of accounts, equipment, and access.
• Monitor and enforce IT security best practices.
• Participate in IT initiatives, infrastructure upgrades, and technology refresh cycles.

What You’ll Need

• 7+ years of IT support experience, including 3+ years providing white-glove support to executives.
• Proven expertise supporting macOS as the top priority, with additional Windows enterprise support experience.
• Strong hardware/software/AV troubleshooting skills.
• Expertise in Office 365 administration, mobile device management, and enterprise networking fundamentals.
• Experience with remote support tools and identity/access management (e.g., Active Directory).
• Knowledge of IT security best practices and ITIL principles.
• Excellent interpersonal skills with the ability to manage sensitive, high-profile interactions.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Nice To Have

• Bachelor’s degree in Information Technology or related field.
• Relevant certifications such as Apple, JAMF, CompTIA A+, Network+, ITIL, MCP, or vendor-specific certifications.
• Experience supporting executives in hybrid work settings.
• Familiarity with AV solutions for conference rooms and high-profile meetings.
• Creative problem-solving skills with a focus on continuous improvement, including AI-enabled workflows.

Compensation

The hiring range for this role is $100,000.00 – $140,000.00.

Compensation may be updated based on experience and other factors.

What We Offer

At IMAX, you will be part of a culture built on respect. We are committed to creating a welcoming and diverse atmosphere across our organization.

Application

For consideration, please apply online. We thank all applicants for their interest in IMAX, but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.