Tungsten Automation is hiring: IT User Support Specialist in Denver

First line of IT support for all internal end users. Provide world class support to our in-house end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PCs, set up new users with network access, as well as resolve issues involving viruses, email, security, connectivity, and computer performance.

Responsibilities

• Serve as the first line of IT support for internal end users and field personnel.
• Provide telephone and desk support for software, applications, and hardware; build and upgrade PCs; set up new users with network access.
• Resolve issues related to viruses, email, security, connectivity, and computer performance; maintain departmental help desk processes and standards.
• Maintain Help Desk Tickets and route issues to appropriate teams or responsibilities.
• Communicate effectively with end users and document issues and resolutions.

Qualifications

• Process oriented with the ability to lead, follow through on projects, tasks, and reporting.
• In-depth understanding of the latest Windows Operating Systems, Office 365 and underlying applications.
• In-depth PC hardware knowledge, installation/troubleshooting techniques, and peripheral device knowledge including iPhone/Android devices, printers, Lenovo and Dell hardware.
• Basic network troubleshooting skills.
• Working knowledge of Microsoft Windows (Windows 7 and Windows 10).
• Knowledge of telecommunication skills (telephony and mobile devices).
• Excellent end user communication skills.
• SCCM configuration and management experience (preferred).
• Salesforce and/or Netsuite 2nd level support experience (preferred).
• Education/Certifications: A college degree with technical training and an A+ certification, MCP, equivalent certification, or 5 years of on-the-job experience.
• Occasional travel may be required.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets