IT Support Technician IV - Hardware Support Specialist Job at Texas Tech Univers

Overview

IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Major/Essential Functions

• Monitor and develop the Adobe products and maintain licensing agreements with Adobe.
• Administrative tasks (time sheets, leave requests, reports, etc.).
• Provide guidance for peers on research of advanced technologies with emphasis on any advanced training and/or group knowledge distribution.
• Consults with management and assists peers in correcting/removing outdated policies and procedures as directed.
• Maintains accurate and timely work logs.
• Works as needed with other IT departments to ensure consistent delivery of IT services for customers.
• Responsible for execution and oversight of projects that exceed standard break-fixes and work orders.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience to equal nine (9) years. Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications)
• Advanced experience with network domain environments

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Details

• Job Type: Full Time
• Pay Basis: Hourly
• Pay Grade Minimum: 19.7
• Pay Grade Maximum: 35
• Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
• Grant Funded? No
• Travel Required: Up to 25%
• Shift: Day
• Does this position work in a research laboratory? No

Additional Codes and Compliance

• Air Force Specialty Code: 3D1X1, 3D1X2
• Army Military Occupational Specialty Code: 25B, 255A
• Marine Military Occupational Specialty Code: 0651, 6694
• Navy Enlisted Classification Code: CTT, IT
• EEO Statement: All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
• Jeanne Clery Act: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Higher Education

Referrals increase your chances of interviewing at Texas Tech University Health Sciences Center by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.