IT Support Technician Job at Magna International in Muncie

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What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities

• Provide initial point of contact for local and remote users IT related issues. Resolve issues quickly and provide excellent customer service to the organization.
• Monitor, support and enforce information security standards related to end user devices.
• Rollout new workstations for end users, manage imaging and computer builds within division.
• Manage ticketing system and take ownership of system usage. Escalate support issues as needed.
• Create and manage documentation to assist end users.
• Create user accounts and maintain appropriate access for individuals to necessary information.
• Perform preventative maintenance, including checking and cleaning of workstations, printers and peripherals.
• Develop and maintain an adequate asset management system.
• Support corporate IT with board policies and procedures to support the corporation
• Basic understanding of networking, system administration, VPN, cyber security related to the support of end users.
• Administrator of physical security via door and camera system.
• Additional duties and responsibilities as assigned.

Minimum Qualifications

• A Degree / Diploma program in Computer Science or Information Technology related program
• Must be able to communicate fluently in both written and spoken English.
• Effective and professional communicator with people at all levels.
• Valid driver's license and reliable vehicle.
• Ability to work independently with minimal supervision.
• Knowledge of LAN / WAN, Server, PC and peripherals.
• Working knowledge of Windows based desktop and server operating systems.
• Must be competent with Microsoft Office Suite and familiarity with messaging.
• Knowledge of VMware Vsphere ESX 4/ESXi 5/5.1/5.5/6.0, vCentre 4/5.5,vMotion.
• Ability to handle highly sensitive matters with objectivity and discretion, High personal standard of integrity.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Worker Type

• Regular / Permanent

Group

• Magna Powertrain

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Motor Vehicle Manufacturing

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