Dell Medical School
General Notes
The Dell Medical School is seeking a Patient Care Navigator.
Purpose
The Patient Care Navigator supports patients in navigating the healthcare system, ensuring they receive timely access to medical services and resources. Reporting to the Nurse Manager, the Navigator collaborates closely with physicians, nurses, social workers, and administrative staff. Key responsibilities include coordinating appointments, providing health education, and advocating for patient needs.
Responsibilities
Care Coordination Schedules and coordinates patient appointments and follow-ups.
Manages referrals to specialists and other healthcare providers.
Ensures seamless transitions between different stages of care.
Patient Advocacy Advocates for patients' needs and preferences.
Provides emotional support and guidance throughout the healthcare journey.
Addresses barriers to care, including financial and logistical challenges.
Health Education Educates patients about their medical conditions and treatment options.
Provides information on self-care strategies and preventive measures.
Conducts health education sessions for patients and families.
Resource Referral Connects patients with community resources and support services.
Assists with accessing financial assistance programs.
Refers patients to social services and other relevant resources
MARGINAL OR PERIODIC FUNCTIONS: Data Management Maintains accurate patient records and documentation.
Collects and analyzes data to track patient outcomes.
Quality Improvement Participates in quality improvement initiatives.
Provides feedback on patient care processes.
Training and Development Provides training to new patient care navigators.
Participates in continuing education and professional development
KNOWLEDGE/SKILLS/ABILITIES Communication Skills Skilled: Effectively conveys information to patients and healthcare team members.
Effective Behaviors: Provides clear instructions, listens actively, and demonstrates empathy.
Patient Focus Skilled: Prioritizes patient needs and ensures patient satisfaction.
Effective Behaviors: Responds promptly to patient concerns, provides personalized care, and maintains patient confidentiality.
Organizational Skills Skilled: Manages multiple tasks and coordinates patient care efficiently.
Effective Behaviors: Schedules appointments, manages patient flow, and maintains accurate records.
Problem Solving Skilled: Identifies and addresses barriers to patient care.
Effective Behaviors: Develops solutions to logistical challenges, advocates for patient needs, and collaborates with healthcare providers.
Interpersonal Skills Skilled: Builds strong relationships with patients and colleagues.
Effective Behaviors: Collaborates with team members, supports patients emotionally, and maintains professionalism
Required Qualifications
Requires a Bachelor's Degree in Healthcare Administration, Social Work, or a related field with at least 1 year of experience in healthcare setting. Relevant education and experience may be substituted as appropriate
Preferred Qualifications
Master's Degree in Healthcare Administration, Social Work, or a related field. with at least 2 year(s) of experience in patient navigation or care coordination
Salary Range
$47,000+ depending on qualifications
Working Conditions
Standard office equipment
Repetitive use of a keyboard
May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure
that ALL Required
Materials have been uploaded.
Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers:
As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application
questions presented
to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
The Dell Medical School is seeking a Patient Care Navigator.
Purpose
The Patient Care Navigator supports patients in navigating the healthcare system, ensuring they receive timely access to medical services and resources. Reporting to the Nurse Manager, the Navigator collaborates closely with physicians, nurses, social workers, and administrative staff. Key responsibilities include coordinating appointments, providing health education, and advocating for patient needs.
Responsibilities
Care Coordination Schedules and coordinates patient appointments and follow-ups.
Manages referrals to specialists and other healthcare providers.
Ensures seamless transitions between different stages of care.
Patient Advocacy Advocates for patients' needs and preferences.
Provides emotional support and guidance throughout the healthcare journey.
Addresses barriers to care, including financial and logistical challenges.
Health Education Educates patients about their medical conditions and treatment options.
Provides information on self-care strategies and preventive measures.
Conducts health education sessions for patients and families.
Resource Referral Connects patients with community resources and support services.
Assists with accessing financial assistance programs.
Refers patients to social services and other relevant resources
MARGINAL OR PERIODIC FUNCTIONS: Data Management Maintains accurate patient records and documentation.
Collects and analyzes data to track patient outcomes.
Quality Improvement Participates in quality improvement initiatives.
Provides feedback on patient care processes.
Training and Development Provides training to new patient care navigators.
Participates in continuing education and professional development
KNOWLEDGE/SKILLS/ABILITIES Communication Skills Skilled: Effectively conveys information to patients and healthcare team members.
Effective Behaviors: Provides clear instructions, listens actively, and demonstrates empathy.
Patient Focus Skilled: Prioritizes patient needs and ensures patient satisfaction.
Effective Behaviors: Responds promptly to patient concerns, provides personalized care, and maintains patient confidentiality.
Organizational Skills Skilled: Manages multiple tasks and coordinates patient care efficiently.
Effective Behaviors: Schedules appointments, manages patient flow, and maintains accurate records.
Problem Solving Skilled: Identifies and addresses barriers to patient care.
Effective Behaviors: Develops solutions to logistical challenges, advocates for patient needs, and collaborates with healthcare providers.
Interpersonal Skills Skilled: Builds strong relationships with patients and colleagues.
Effective Behaviors: Collaborates with team members, supports patients emotionally, and maintains professionalism
Required Qualifications
Requires a Bachelor's Degree in Healthcare Administration, Social Work, or a related field with at least 1 year of experience in healthcare setting. Relevant education and experience may be substituted as appropriate
Preferred Qualifications
Master's Degree in Healthcare Administration, Social Work, or a related field. with at least 2 year(s) of experience in patient navigation or care coordination
Salary Range
$47,000+ depending on qualifications
Working Conditions
Standard office equipment
Repetitive use of a keyboard
May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others
Required Materials
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important
for applicants who are NOT current university employees or contingent workers:
You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure
that ALL Required
Materials have been uploaded.
Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers:
As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application
questions presented
to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.