Starting Rate: $22.00
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Major Responsibilities:
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.
Account Representative Duties:
Works toward achieving specific individual sales and service goals through the following activities:
- Opens deposit accounts
- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Closes loans for customers for applicable business lines (i.e. consumer lending)
- Makes referrals to other bank business lines and third-party partners
- Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
- Responsible for operational compliance and adherence to policy
- Handles daily account maintenance and other service issues as necessary
- Understands and provides support in achieving quarterly sales
Teller Duties:
- Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
- Cash checks for customers and non-customers according to bank policy
- Process and properly record the sale of monetary instruments (i.e. official bankchecks)
- Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
- Process foreign currency purchases and sales
- Process various types of loan payments and credit card cash advances
- Relative to all duties, must adhere to all bank policies and procedures
Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.
Qualifications:
- Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
- Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
- High school diploma or equivalent required
- 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
- Some banking experience is preferred (e.g., teller or otherwise) is a plus.
- Basic business acumen and professionalism is a must.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to build relationships and strong alliances across the organization.
- Ability to quickly learn all details about the products and services offered by the bank.
Working Conditions:
- Ability to remain in a stationary position for long periods of time without a break and with continuous customercontact.
- Incumbent must be able to transport items weighing 15 pounds or more.