Tufts Medicine Care at Home
Nursing Director of Hospice Care At Home Tufts Medicine
Tufts Medicine Care at Home, Lowell, Massachusetts, United States
About Tufts Medicine Care at Home
Care at Home is the region’s most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire.
Job Overview
Under the direction of the
Vice President/Chief Clinical Officer
, this position
is responsible
for
all community and hospice house performance metrics and program functions that include
ensuring
the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating
income
and patient satisfaction.
Job Description Minimum Qualifications
: 1.
Bachelor’s degree in Nursing
(BSN). 2.
Massachusetts RN Licensure. 3.
Three
(3)
years
of
experience in community hospice clinical operations and management
. 4.
Experience in progressive healthcare management
.
Preferred Qualifications
: 1.
Master of Science in
Business
Administration (MBA)
or related field.
Duties and Responsibilities
:
The
duties and responsibilities listed
below
are intended to describe the general nature of work
and
are not intended to be an all-inclusive list
.
Other duties
and responsibilities
may be assigned.
1.
Works with Medical Director to deliver
optimal
hospice care. 2.
Ensures contribution from all IDT members in delivery of hospice care for each patient. 3.
Maintains
measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5.
Implements corrective actions to improve clinical performance,
workflow
and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6.
Maintains
current knowledge of
HealthWyse
and uses software effectively to
monitor
operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7.
Hires, coaches, develops, and
monitors
staff productivity and performance. Address and
documents
employee performance issues
in a timely manner
. 8.
Utilizes
team building skills to promote
optimal
team performance and support. 9.
Prepares and delivers balanced and professional performance evaluations
in a timely manner
. 10.
Ensures retention of qualified staff
.
When staff exit,
utilize
exit interviews to prompt changes. 11.
Works with VP to administer indigent and grant monies when available
. 12.
Works with Volunteer Coordinator to meet the needs of Hospice patients. 13.
Assists with DPH and Joint Commission site visits. 14.
Participates
in development and revising of policies and procedures when needed. 15.
Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16.
Reports Compliance
concerns to
the CEO or Chief Compliance Officer when applicable. 17.
Promotes hospice services within the community, develops effective relationships with referral sources, and
maintains
liaison with community agencies, municipal, financial, and spiritual resources. 18.
Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19.
Works with the VP/CFO
regarding
accounting, collections, cash flow,
budget
and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as
appropriate
. 20.
Acts as a team player with management staff to handle problems in a proactive manner and
maintains
a positive and supportive attitude while
maintaining
appropriate management
boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21.
Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22.
Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and
demonstrates
compliance with Home Health Foundation policies and procedures. 23.
Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24.
Establish
es
visit and patient/staff standards against which to measure performance and staffing need. 25.
Utilizes
problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness
. 26.
Communicates expectations to employees in a clear manner including updates and changes.
Physical Requirements: 1. S
tanding and walking for extensive periods of time. 2.
Occasionally requires lifting and carrying items weighing up to 10 pounds. 2.
Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and
possible exposure
to radiation, lasers, electric shock, etc. 5.
Regularly exposed to the risk of bloodborne diseases and other transmissible infections
. 6.
Contact with patients under
wide
variety of circumstances
. 7.
Subject to varying and unpredictable situations
. 8.
Ability to h
andle emergency and crisis situations
. 9.
Subjected to irregular hours
. 10.
May have contact with hazardous materials
.
Skills & Abilities: 1.
Strong leadership and emotional intelligence skills
. 2.
Tact, diplomacy
,
and sensitivity in dealing with customer and staff relations
. 3.
Maintains
current knowledge
of, and
ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organization’s policies and procedures. 4.
Abi
lity
to communicate effectively, both verbally and in writing. 5.
Good analytical and budget management skills. 6.
Able to
provide
own
transportation for
job related
meetings and appointments outside the office. 7.
Understands operations of organization. 8.
Promotes effective change
. 9.
Exercises independent judgment
. 10.
Ability to delegate
. 11.
Understands organizational human behavior
. 12.
Utilizes
critical thinking skills
.
Job Profile
Summary This role focuses on providing professional and nonprofessional nursing care services
in accordance with
physician orders
.
In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or
provides
nursing care and
identified
clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed
.
Provides
professional nursing care to patients. Requires a nursing license
.
A professional individual contributor role that may direct the work of other
lower level
professionals or manage processes and programs
.
The majority of
time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically
acquired
through advanced education
.
A role that manages experienced professionals who exercise latitude and independence in assignments
.
Responsibilities typically
include:
policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and
influences
others outside of own job area
regarding
policies,
practices
and procedures.
Vice President/Chief Clinical Officer
, this position
is responsible
for
all community and hospice house performance metrics and program functions that include
ensuring
the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating
income
and patient satisfaction.
Job Description Minimum Qualifications
: 1.
Bachelor’s degree in Nursing
(BSN). 2.
Massachusetts RN Licensure. 3.
Three
(3)
years
of
experience in community hospice clinical operations and management
. 4.
Experience in progressive healthcare management
.
Preferred Qualifications
: 1.
Master of Science in
Business
Administration (MBA)
or related field.
Duties and Responsibilities
:
The
duties and responsibilities listed
below
are intended to describe the general nature of work
and
are not intended to be an all-inclusive list
.
Other duties
and responsibilities
may be assigned.
1.
Works with Medical Director to deliver
optimal
hospice care. 2.
Ensures contribution from all IDT members in delivery of hospice care for each patient. 3.
Maintains
measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5.
Implements corrective actions to improve clinical performance,
workflow
and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6.
Maintains
current knowledge of
HealthWyse
and uses software effectively to
monitor
operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7.
Hires, coaches, develops, and
monitors
staff productivity and performance. Address and
documents
employee performance issues
in a timely manner
. 8.
Utilizes
team building skills to promote
optimal
team performance and support. 9.
Prepares and delivers balanced and professional performance evaluations
in a timely manner
. 10.
Ensures retention of qualified staff
.
When staff exit,
utilize
exit interviews to prompt changes. 11.
Works with VP to administer indigent and grant monies when available
. 12.
Works with Volunteer Coordinator to meet the needs of Hospice patients. 13.
Assists with DPH and Joint Commission site visits. 14.
Participates
in development and revising of policies and procedures when needed. 15.
Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16.
Reports Compliance
concerns to
the CEO or Chief Compliance Officer when applicable. 17.
Promotes hospice services within the community, develops effective relationships with referral sources, and
maintains
liaison with community agencies, municipal, financial, and spiritual resources. 18.
Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19.
Works with the VP/CFO
regarding
accounting, collections, cash flow,
budget
and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as
appropriate
. 20.
Acts as a team player with management staff to handle problems in a proactive manner and
maintains
a positive and supportive attitude while
maintaining
appropriate management
boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21.
Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22.
Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and
demonstrates
compliance with Home Health Foundation policies and procedures. 23.
Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24.
Establish
es
visit and patient/staff standards against which to measure performance and staffing need. 25.
Utilizes
problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness
. 26.
Communicates expectations to employees in a clear manner including updates and changes.
Physical Requirements: 1. S
tanding and walking for extensive periods of time. 2.
Occasionally requires lifting and carrying items weighing up to 10 pounds. 2.
Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and
possible exposure
to radiation, lasers, electric shock, etc. 5.
Regularly exposed to the risk of bloodborne diseases and other transmissible infections
. 6.
Contact with patients under
wide
variety of circumstances
. 7.
Subject to varying and unpredictable situations
. 8.
Ability to h
andle emergency and crisis situations
. 9.
Subjected to irregular hours
. 10.
May have contact with hazardous materials
.
Skills & Abilities: 1.
Strong leadership and emotional intelligence skills
. 2.
Tact, diplomacy
,
and sensitivity in dealing with customer and staff relations
. 3.
Maintains
current knowledge
of, and
ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organization’s policies and procedures. 4.
Abi
lity
to communicate effectively, both verbally and in writing. 5.
Good analytical and budget management skills. 6.
Able to
provide
own
transportation for
job related
meetings and appointments outside the office. 7.
Understands operations of organization. 8.
Promotes effective change
. 9.
Exercises independent judgment
. 10.
Ability to delegate
. 11.
Understands organizational human behavior
. 12.
Utilizes
critical thinking skills
.
Job Profile
Summary This role focuses on providing professional and nonprofessional nursing care services
in accordance with
physician orders
.
In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or
provides
nursing care and
identified
clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed
.
Provides
professional nursing care to patients. Requires a nursing license
.
A professional individual contributor role that may direct the work of other
lower level
professionals or manage processes and programs
.
The majority of
time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically
acquired
through advanced education
.
A role that manages experienced professionals who exercise latitude and independence in assignments
.
Responsibilities typically
include:
policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and
influences
others outside of own job area
regarding
policies,
practices
and procedures.