Join to apply for the General Manager role at Merlin Entertainments
Continue with Google Continue with Google
3 days ago Be among the first 25 applicants
Join to apply for the General Manager role at Merlin Entertainments
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Merlin Entertainments provided pay range
This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$140,000.00/yr - $140,000.00/yr
Are you ready to lead the magic? As General Manager of one of our exciting attractions you’ll be the driving force behind unforgettable guest experiences, team spirit, and big-picture success. From boosting performance and growing profits to creating smiles and memories that last a lifetime, you’ll help make every visit world-class.
You’ll inspire a passionate team, champion our values, and ensure guests leave saying, “We can’t wait to come back!” Our attractions are open 365 days a year, and as a leader, you’ll be right in the action—weekends, holidays, and all the moments that make memories.
If you're energized by fast-paced fun, big goals, and building something amazing every day, this is your moment to shine.
Key Responsibilities
Qualifications & Experience
- Champion a guest-first culture using data to understand and meet guest needs; drive innovation, pre-empt opportunities, mitigate risks, and adapt quickly.
- Ensure a robust marketing and channel strategy, safeguarding the brand in all PR/marketing activity, delivering tactical marketing plans, and targeting new markets and audiences.
- Activate Midway levers, optimize RPC and yield, and drive volume strategy to grow revenue and maintain competitive market share.
- Deliver capital projects on time, within budget, and aligned with ROIC; achieve sustainable EBITDA growth, 5-year and cost control plans, and productivity targets.
- Lead Profit & Loss (P&L) management with a focus on channel strategy, agility, and responsiveness to market conditions.
- Inspire high-performance, customer-centric teams by role-modeling guest-facing behaviors, building external partnerships, and creating networks.
- Drive employee engagement, talent development, and succession planning while ensuring DEI&A, wellbeing, and CSR targets are met.
- Execute HR and talent processes, manage staffing levels, and ensure compliance with employment policies, HR guidance, and Merlin standards.
- Ensure operational excellence with a safe, efficient, and low-risk environment, including profit protection, business continuity, and crisis/risk management.
- Build business analytics and customer insight capabilities to inform decisions; understand motivators and purchase paths across diverse markets and business growth stages.
- Lead teams across areas of expertise in a matrixed environment; be a visible, values-led leader and brand ambassador internally and externally.
- Implement Merlin best practices, deliver on the Merlin Group strategic agenda, and execute change programs.
- Perform other duties as assigned; responsibilities may evolve within the role’s scope and grading.
- Bachelor’s degree in business, management, or marketing (preferred).
- Minimum 3 years in a managerial role within a high visitor volume environment.
- Proven track record of achieving EBITDA targets for at least 2 years.
- Experience working with children and families is a plus.
- Results-driven with strong business acumen and financial savvy.
- Energetic, resilient, and action-oriented with a “make it happen” mindset.
- Creative, charismatic, and able to inspire innovation and excitement.
- Adaptable, flexible, and thrives in dynamic environments.
- Operates with integrity, purpose, and strong relationship-building skills.
- Self-aware, empathetic, and insightful into human behavior.
- Commercially focused with a sharp analytical and operational approach.
- Detail-oriented while maintaining a strategic, big-picture perspective.
- Outgoing, fun, and committed to delivering exceptional guest service.
- Effective communicator and collaborative team player who excels independently.
- Passionate about customer experience and service excellence.
- Health care options (medical, dental, and vision plans)
- Paid Time Off (PTO)
- Merlin Magic Pass for friends and family to enjoy the parks and attractions
- Recognition programs and rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
From USD $140,000.00/Yr.
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Entertainment Providers
Referrals increase your chances of interviewing at Merlin Entertainments by 2x
Get notified about new General Manager jobs in San Jose, CA .
San Jose, CA $85,000 - $95,000 1 month ago
San Jose, CA $150,000 - $160,000 1 week ago
San Jose, CA
$121,385.00
-
$228,925.00
4 days ago
Pleasanton, CA
$125,000.00
-
$150,000.00
4 days ago
San Jose, CA
$150,000.00
-
$160,000.00
1 day ago
San Jose, CA
$121,385.00
-
$228,925.00
2 days ago
San Jose, CA
$220,320.00
-
$249,280.00
2 days ago
San Jose, CA
$170,000.00
-
$250,000.00
1 week ago
Fremont, CA
$62,000.00
-
$70,000.00
1 week ago
San Jose, CA
$78,000.00
-
$86,000.00
3 weeks ago
San Francisco Bay Area
$275,000.00
-
$300,000.00
3 weeks ago
General Manager Trainee (CA - Cupertino)
Cupertino, CA
$78,000.00
-
$86,000.00
3 weeks ago
San Francisco Bay Area
$65,000.00
-
$70,000.00
1 year ago
Mountain View, CA
$85,300.80
-
$112,028.80
3 days ago
Vice President, General Manager, Google Pay and Wallet
District Clinic Manager - Northern California
Campbell, CA $75,000 - $90,000 4 weeks ago
San Jose, CA $169,500 - $291,500 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr