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Job DescriptionJob Description About the Company:
Bravas is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, Bravas completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders. Bravas creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
Job Summary: The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.
Duties and Responsibilities:
Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron
Set up, configure, program, and troubleshoot networks, control systems, audio/visual, and surveillance equipment
Utilize remote access to repair network-based systems and ensure long-term system stability
Set up remote monitoring platforms and enroll clients in the appropriate support plans
Coordinate with the Service Manager to track and resolve recurring service issues
Communicate accurately and transparently with manufacturer tech support as needed
Manage advanced replacements and ensure timely ordering and receipt of necessary parts
Work with the small projects team to identify upsell opportunities or product replacement needs
Set accurate client expectations, including estimated completion timelines
Review and update daily work orders in the job management system
Maintain accurate time entries and job costing records
Deliver client training and provide exceptional customer service
Participate in on-call rotation may be required
Travel locally to various job sites
Share key technical information or updates with the team when needed
Maintain responsibility for company assets and tools assigned to you
Uphold strict confidentiality with client information and preserve the integrity of home and network security
Follow all applicable state and federal laws, including traffic laws
Knowledge/Skills/Abilities:
Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
Must be able to read home schematics, plans or CAD Drawings
Basic wiring and connectivity skills as it pertains to low voltage standards
Trouble shooting skills are essential
Basic computer skills, with the ability to become competent in in-house job management software
Qualifications:
High school diploma or equivalent
Excellent communication skills and the ability to work effectively in a team environment
Basic computer skills with the ability to become competent in in-house job management software
Valid driver’s license, clean driving record, and pass a criminal background check
Security license or experience
Physical Requirements:
Prolonged periods of standing, stooping, or bending may be required
Must be able to lift and carry up to 60 pounds
Ability to work in tight spaces and at ladder height
Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
Additional Information: BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
We are an equal opportunity employer that does not discriminate on the basis of , , , , , protected veteran status, , , or other legally protected status.
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Job Summary: The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.
Duties and Responsibilities:
Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron
Set up, configure, program, and troubleshoot networks, control systems, audio/visual, and surveillance equipment
Utilize remote access to repair network-based systems and ensure long-term system stability
Set up remote monitoring platforms and enroll clients in the appropriate support plans
Coordinate with the Service Manager to track and resolve recurring service issues
Communicate accurately and transparently with manufacturer tech support as needed
Manage advanced replacements and ensure timely ordering and receipt of necessary parts
Work with the small projects team to identify upsell opportunities or product replacement needs
Set accurate client expectations, including estimated completion timelines
Review and update daily work orders in the job management system
Maintain accurate time entries and job costing records
Deliver client training and provide exceptional customer service
Participate in on-call rotation may be required
Travel locally to various job sites
Share key technical information or updates with the team when needed
Maintain responsibility for company assets and tools assigned to you
Uphold strict confidentiality with client information and preserve the integrity of home and network security
Follow all applicable state and federal laws, including traffic laws
Knowledge/Skills/Abilities:
Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
Must be able to read home schematics, plans or CAD Drawings
Basic wiring and connectivity skills as it pertains to low voltage standards
Trouble shooting skills are essential
Basic computer skills, with the ability to become competent in in-house job management software
Qualifications:
High school diploma or equivalent
Excellent communication skills and the ability to work effectively in a team environment
Basic computer skills with the ability to become competent in in-house job management software
Valid driver’s license, clean driving record, and pass a criminal background check
Security license or experience
Physical Requirements:
Prolonged periods of standing, stooping, or bending may be required
Must be able to lift and carry up to 60 pounds
Ability to work in tight spaces and at ladder height
Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
Additional Information: BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
We are an equal opportunity employer that does not discriminate on the basis of , , , , , protected veteran status, , , or other legally protected status.
Powered by JazzHR
CuqGlrAKs0