TD Bank
Supervisor II, Payment Operations - Wire Operations
TD Bank, Jacksonville, Florida, United States, 32290
Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$58,760 - $88,400 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Supervisor II, Payments & Deposit Operations provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines.
Schedule: M-F; 9 am - 6 pm
Must live a commutable distance from Mt Laurel, NJ; Greenville, SC; or Jacksonville, FL.
Depth & Scope:
Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
Leads a team focused on diverse, large-scale and/or complex processes/activities
Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
Education & Experience:
High School diploma; Undergraduate degree preferred
5+ years experience
Wire transfer background experience preferred
Banking experience preferred
Strong people management experience preferred
Customer Accountabilities:
Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and business lifecycle processing consistent with objectives
Monitors service delivery against standards and implements actions to ensure service deliverables are achieved consistently
Represents the team as the first point of escalation for customers/business partners/external partners
Applies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholders
Identifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
Actively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutions
Identifies continuous improvement opportunities to strengthen client service
Ensures all required processing/activities are complete and accurate to meet objectives for own area
Coaches team to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issues
Shareholder Accountabilities:
Supervises day-to-day operations/activities, balances workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targets
May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as needed
Ensures adherence to compliance operating standards, processes, and controls; performs quality checks and validation of team members' work
Continuously reviews and/or updates processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommends, implements and monitors the achievement of process enhancements
Applies knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assesses performance based on team and function analytics
Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
Ensures that employees are aware of the impact of their work on the activities of others outside of their function/unit
Analyzes service delivery issues, conducts internal/external research projects and/or contributes to audit reviews; runs testing and generates reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area
Participates in developing change plans and contributing to change management projects or programs that impact the business, functions or processes, acts as a key change agent for a defined area
Participates in and/or leads community initiatives and promotes commitment to shared Enterprise values and commitments
Employee/Team Accountabilities:
Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
Connects the alignment of colleague's contributions with the TD Shared Commitments
Supports an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
Participates in identifying talent in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Supports colleague growth by encouraging colleague development to achieve career and business objectives, delivering timely motivating appreciation and recognition to all colleagues
Supports a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
Shares knowledge, information, skills, and subject matter expertise among the team; ensures timely communication of issues, and encourages collaboration with other functions and teams
Supports team through change and promotes an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing guidance and support on changing priorities and empowering colleagues to drive innovation
Leads a high-performance culture by setting team targets and objectives, providing on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$58,760 - $88,400 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Personal & Commercial Banking
Job Description:
The Supervisor II, Payments & Deposit Operations provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines.
Schedule: M-F; 9 am - 6 pm
Must live a commutable distance from Mt Laurel, NJ; Greenville, SC; or Jacksonville, FL.
Depth & Scope:
Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
Leads a team focused on diverse, large-scale and/or complex processes/activities
Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
Education & Experience:
High School diploma; Undergraduate degree preferred
5+ years experience
Wire transfer background experience preferred
Banking experience preferred
Strong people management experience preferred
Customer Accountabilities:
Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and business lifecycle processing consistent with objectives
Monitors service delivery against standards and implements actions to ensure service deliverables are achieved consistently
Represents the team as the first point of escalation for customers/business partners/external partners
Applies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholders
Identifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
Actively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutions
Identifies continuous improvement opportunities to strengthen client service
Ensures all required processing/activities are complete and accurate to meet objectives for own area
Coaches team to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issues
Shareholder Accountabilities:
Supervises day-to-day operations/activities, balances workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targets
May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicable
Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as needed
Ensures adherence to compliance operating standards, processes, and controls; performs quality checks and validation of team members' work
Continuously reviews and/or updates processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommends, implements and monitors the achievement of process enhancements
Applies knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assesses performance based on team and function analytics
Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
Ensures that employees are aware of the impact of their work on the activities of others outside of their function/unit
Analyzes service delivery issues, conducts internal/external research projects and/or contributes to audit reviews; runs testing and generates reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area
Participates in developing change plans and contributing to change management projects or programs that impact the business, functions or processes, acts as a key change agent for a defined area
Participates in and/or leads community initiatives and promotes commitment to shared Enterprise values and commitments
Employee/Team Accountabilities:
Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand
Connects the alignment of colleague's contributions with the TD Shared Commitments
Supports an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
Participates in identifying talent in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Supports colleague growth by encouraging colleague development to achieve career and business objectives, delivering timely motivating appreciation and recognition to all colleagues
Supports a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
Shares knowledge, information, skills, and subject matter expertise among the team; ensures timely communication of issues, and encourages collaboration with other functions and teams
Supports team through change and promotes an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing guidance and support on changing priorities and empowering colleagues to drive innovation
Leads a high-performance culture by setting team targets and objectives, providing on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.