Unbridled
Our Company
Solve4’s team builds and maintains intuitive, reliable, and efficient technology systems for our customers across several industries including creative/media, event production, hospitality, B2B services, and finance. We’re born out of a hospitality company, and so regardless of one’s role, we all view the customer experience through a lens of unreasonable hospitality. We’re a team of technology experts who care deeply about doing the right thing, and we take the trust placed in us by our customers very seriously. We’re tough on the issues and easy on the people. We’re always learning, always improving, and always growing.
Job Description
Solve4’s Support Team is looking for an IT Support Specialist who is passionate about helping people, solving problems, and supporting technological improvement. This role’s primary function is assisting with the support of all end users and the IT infrastructure of our customers. Duties will include remote and deskside end user support, basic administration of Microsoft 365 environments, basic network troubleshooting, hardware configuration, and writing internal and customer-facing documentation. We seek to deliver consistently excellent experiences to our customers, and so personality and a can-do approach are valued just as much as technical knowledge and experience.
The successful candidate will be well-organized, resourceful, flexible, have the ability to multitask, and have extraordinary attention to detail. Candidate must have strong communication skills and the ability to develop strong working relationships with internal and external clients. The ability to adapt to customers’ distinct technology ecosystems, maintain a positive and optimistic attitude, and work independently under tight deadlines.
This role has NO on-call rotation requirement, NO overtime required, and after-hours/weekend work is exceedingly rare.
This role is based in Denver and requires onsite presence. Successful candidates will have the following: 2+ years of experience in the Information Technology sector, preferably in a technical customer-facing role. Proficiency in common tools used by IT Managed Service Providers, including:
RMMs (such as NinjaOne, ConnectWise Automate, Kaseya VSA, Synchro) PSAs (such as Halo, Autotask, ConnectWise Manage, SuperOps) MDMs (such as Addigy, Intune, Jamf, Mosyle)
Successful previous experience at an IT Managed Service Provider (MSP). Technical experience, including:
Administration of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra) Configuration and troubleshooting of desktop operating systems (Windows 11, MacOS) First-level administration of security tools such as email filters, antivirus, and web filters. Conceptual understanding of modern work infrastructure including SSO, SCIM provisioning, dynamic groups, etc. Basic network troubleshooting (firewalls, switches, IPv4 networks, DNS, DHCP, WiFi, RADIUS) Troubleshooting of Windows servers, storage devices (such as NASs), and peripheral devices (printers, monitors, etc). Exposure to common IT infrastructure components, including servers, storage, and cloud technologies.
Ability to translate technical concepts into user-friendly language, bridging the gap between technology and people. Strong customer service orientation and a commitment to ensuring client satisfaction. Flexibility and a willingness to learn and embrace new methods and approaches; adapting to changing technologies, client requirements, and industry trends. Excellent written and verbal communication skills both within the internal team as well as client facing. Communicates with honesty, integrity, and transparency. Demonstrates patience, positivity, empathy, and hospitality. Ability to work collaboratively in a team environment, be flexible, and meet strict deadlines. Strong learner’s spirit and eagerness to learn new technologies and solve new problems. What you would be doing at Unbridled: Triages and responds to end user support tickets, service requests, phone calls, and alerts from monitoring systems; including timely resolution of open tickets and ongoing management and prioritization of the IT support ticket queue. Provides support to end users in person and remotely. Configures and maintains end-user computers, accounts/identities, and software packages. Maintains an organized and effective workflow for tickets by ensuring statuses are kept current, documentation and notes are clear, and issues are resolved. Consistently and accurately tracks time and work performed in the PSA tool, giving attention to customers, agreements, etc. Properly accounts for asset inventory, items issued to customers, and software purchases. Assists with scripting tasks and updating deployment packages. Prepares technical procedure documentation and end user documentation. Drives improvement whenever the opportunity presents itself. Understands the Managed IT Services model, learning the basics of our agreements and customer relationships. Operates primarily within the Support Team's core service hours of 8:00am - 5:00pm mountain time, Monday - Friday. (Flexible schedule options available once onboarded and trained. Initially works from our office in downtown Denver. Will become eligible for a hybrid work schedule at manager’s discretion, usually after 90 days. Occasionally travel to customer locations, primarily within the Denver metro area. Rare out-of-state travel and/or after-hours work may be required (usually 1-2 times per year maximum). Comprehensive Benefits
Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes: Salary Range: $60,000 - $70,000 Health & Dental Insurance Vision Insurance, FSA & HSA Plan Options Life, Short-Term & Long-Term Disability Insurance 401k Plan with Discretionary Company Match Employee Loan Program PTO Exchange Program Paid Time Off & Paid Sick Leave Paid Holidays Monthly Parking Pass Community Service Leave Professional Therapy Benefits Voluntary Pet Insurance Cell Phone Allowance In addition to our extensive benefits package, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications. An Unbridled Community Takes All Kinds We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone regardless of their background, identity or circumstance, can feel like they belong. Come “Be you” with us. Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more. Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process.
Any individual requiring accommodation/modification to complete this application should contact us
recruiting@unbridled.com .
There is no application deadline for this position.
The successful candidate will be well-organized, resourceful, flexible, have the ability to multitask, and have extraordinary attention to detail. Candidate must have strong communication skills and the ability to develop strong working relationships with internal and external clients. The ability to adapt to customers’ distinct technology ecosystems, maintain a positive and optimistic attitude, and work independently under tight deadlines.
This role has NO on-call rotation requirement, NO overtime required, and after-hours/weekend work is exceedingly rare.
This role is based in Denver and requires onsite presence. Successful candidates will have the following: 2+ years of experience in the Information Technology sector, preferably in a technical customer-facing role. Proficiency in common tools used by IT Managed Service Providers, including:
RMMs (such as NinjaOne, ConnectWise Automate, Kaseya VSA, Synchro) PSAs (such as Halo, Autotask, ConnectWise Manage, SuperOps) MDMs (such as Addigy, Intune, Jamf, Mosyle)
Successful previous experience at an IT Managed Service Provider (MSP). Technical experience, including:
Administration of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra) Configuration and troubleshooting of desktop operating systems (Windows 11, MacOS) First-level administration of security tools such as email filters, antivirus, and web filters. Conceptual understanding of modern work infrastructure including SSO, SCIM provisioning, dynamic groups, etc. Basic network troubleshooting (firewalls, switches, IPv4 networks, DNS, DHCP, WiFi, RADIUS) Troubleshooting of Windows servers, storage devices (such as NASs), and peripheral devices (printers, monitors, etc). Exposure to common IT infrastructure components, including servers, storage, and cloud technologies.
Ability to translate technical concepts into user-friendly language, bridging the gap between technology and people. Strong customer service orientation and a commitment to ensuring client satisfaction. Flexibility and a willingness to learn and embrace new methods and approaches; adapting to changing technologies, client requirements, and industry trends. Excellent written and verbal communication skills both within the internal team as well as client facing. Communicates with honesty, integrity, and transparency. Demonstrates patience, positivity, empathy, and hospitality. Ability to work collaboratively in a team environment, be flexible, and meet strict deadlines. Strong learner’s spirit and eagerness to learn new technologies and solve new problems. What you would be doing at Unbridled: Triages and responds to end user support tickets, service requests, phone calls, and alerts from monitoring systems; including timely resolution of open tickets and ongoing management and prioritization of the IT support ticket queue. Provides support to end users in person and remotely. Configures and maintains end-user computers, accounts/identities, and software packages. Maintains an organized and effective workflow for tickets by ensuring statuses are kept current, documentation and notes are clear, and issues are resolved. Consistently and accurately tracks time and work performed in the PSA tool, giving attention to customers, agreements, etc. Properly accounts for asset inventory, items issued to customers, and software purchases. Assists with scripting tasks and updating deployment packages. Prepares technical procedure documentation and end user documentation. Drives improvement whenever the opportunity presents itself. Understands the Managed IT Services model, learning the basics of our agreements and customer relationships. Operates primarily within the Support Team's core service hours of 8:00am - 5:00pm mountain time, Monday - Friday. (Flexible schedule options available once onboarded and trained. Initially works from our office in downtown Denver. Will become eligible for a hybrid work schedule at manager’s discretion, usually after 90 days. Occasionally travel to customer locations, primarily within the Denver metro area. Rare out-of-state travel and/or after-hours work may be required (usually 1-2 times per year maximum). Comprehensive Benefits
Unbridled provides a comprehensive benefits package to all Unbridled employees, as well as other perks and work-life integration. The package includes: Salary Range: $60,000 - $70,000 Health & Dental Insurance Vision Insurance, FSA & HSA Plan Options Life, Short-Term & Long-Term Disability Insurance 401k Plan with Discretionary Company Match Employee Loan Program PTO Exchange Program Paid Time Off & Paid Sick Leave Paid Holidays Monthly Parking Pass Community Service Leave Professional Therapy Benefits Voluntary Pet Insurance Cell Phone Allowance In addition to our extensive benefits package, we also offer things like a company advocate program for new hires, wellness days, company social events, awards to empower employees to recognize colleagues, and more. We also have monthly Friday Forums where employees have a chance to hear from different members of the company regarding important updates and communications. An Unbridled Community Takes All Kinds We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone regardless of their background, identity or circumstance, can feel like they belong. Come “Be you” with us. Wage differential is based on seniority, merit, geographic location, education, training and experience. Talk with your recruiter to learn more. Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process.
Any individual requiring accommodation/modification to complete this application should contact us
recruiting@unbridled.com .
There is no application deadline for this position.