Johns Hopkins Medicine
Pediatric Complex Care Guest Relations CMA
Johns Hopkins Medicine, Baltimore, Maryland, United States, 21276
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Job Details
Requisition #: 658085 Location: Johns Hopkins Hospital, Baltimore, MD 21287
Category: Allied Health/Clinical Professional Schedule: Day Shift Employment Type: Full Time
The Guest Relations Specialist
is responsible for coordinating the care of patients in the
Pediatric Complex Care
Collaborative program at The Johns Hopkins Hospital. Emphasis will be placed on the scheduling, registration and coordination of patient appointments including gathering all necessary patient information, updating EPIC, patient education and answering patient requests for information. The Guest Relations Specialist will be responsible for managing physician scheduling templates and overseeing the high-volume, complex scheduling needs of patients and providers within the department. This role requires close collaboration with physicians, clinical teams, and administrative staff to ensure clinic schedules are accurate, efficient, and optimized for patient access and provider workflow. This position will serve as the primary resource for resolving scheduling conflicts, troubleshooting template issues, and maintaining compliance with departmental and institutional guidelines. This position will manage relationships with patients and/or their designee and other various referral sources. This position may also be responsible for obtaining vital signs, rooming patients and assisting during patient examinations, as needed and thereby requires active CMA certification. Schedule Monday through Friday; dayshift; no weekends Hybrid opportunity with some flexibility dependant on patient needs. Ask your recruiter for more details
Requirements Bachelor's degree from an accredited educational institution Certification as a medical assistant (CMA) from a nationally recognized accrediting agency. Maintainence of CPR/ BLS certification At least three years of experience in a health care customer service related administrative role
Salary Range: Minimum $22.00/hour - Maximum $36.32/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply
Share This Page
Share on Facebook
Share on Twitter
Share on LinkedIn
Share via Email
Job Details
Requisition #: 658085 Location: Johns Hopkins Hospital, Baltimore, MD 21287
Category: Allied Health/Clinical Professional Schedule: Day Shift Employment Type: Full Time
The Guest Relations Specialist
is responsible for coordinating the care of patients in the
Pediatric Complex Care
Collaborative program at The Johns Hopkins Hospital. Emphasis will be placed on the scheduling, registration and coordination of patient appointments including gathering all necessary patient information, updating EPIC, patient education and answering patient requests for information. The Guest Relations Specialist will be responsible for managing physician scheduling templates and overseeing the high-volume, complex scheduling needs of patients and providers within the department. This role requires close collaboration with physicians, clinical teams, and administrative staff to ensure clinic schedules are accurate, efficient, and optimized for patient access and provider workflow. This position will serve as the primary resource for resolving scheduling conflicts, troubleshooting template issues, and maintaining compliance with departmental and institutional guidelines. This position will manage relationships with patients and/or their designee and other various referral sources. This position may also be responsible for obtaining vital signs, rooming patients and assisting during patient examinations, as needed and thereby requires active CMA certification. Schedule Monday through Friday; dayshift; no weekends Hybrid opportunity with some flexibility dependant on patient needs. Ask your recruiter for more details
Requirements Bachelor's degree from an accredited educational institution Certification as a medical assistant (CMA) from a nationally recognized accrediting agency. Maintainence of CPR/ BLS certification At least three years of experience in a health care customer service related administrative role
Salary Range: Minimum $22.00/hour - Maximum $36.32/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins! Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Johns Hopkins Health System and its affiliates are drug-free workplace employers. Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Apply