PENN Entertainment, Inc.
PENN Entertainment, Inc. is hiring: Executive Housekeeper in Bossier City
PENN Entertainment, Inc., Bossier City, LA, US
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.WE LOVE OUR WORK.
Overview: We are seeking a detail-oriented and service-driven Executive Housekeeper to lead our housekeeping team in delivering exceptional guest experiences. This role is responsible for maintaining cleanliness standards, managing staff performance, and ensuring operational efficiency across all housekeeping functions. Key Responsibilities: Guest Experience & Quality Standards- Ensure cleanliness of guest rooms and public areas meets brand standards.
- Conduct regular inspections and address any deficiencies.
- Respond promptly to guest needs and complaints.
- Interview, hire, train, and mentor housekeeping staff.
- Assign duties and monitor performance for compliance with policies.
- Conduct staff meetings and performance reviews.
- Provide ongoing safety and procedural training.
- Manage key control, lost-and-found, and maintenance logs.
- Plan work schedules and room assignments with minimal guest disruption.
- Maintain accurate records including payroll, inventories, and training documentation.
- Complete weekly room inspections with Maintenance.
- Attend weekly Department Head meetings.
- Provide reports to VP & Director of Hotel Operations.
- Assist in budget preparation and expense tracking.
- Maintain housekeeping training manuals.
- Monitor injury prevention programs.
- Perform other duties as assigned.
BRING US YOUR BEST.
Qualifications General RequirementsTo perform this role successfully, candidates must be able to fulfill each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities. A combination of relevant experience and/or training will be considered.- Previous experience in housekeeping management preferred.
- Strong leadership and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of safety and sanitation standards.
- High School Diploma or equivalent required.
- Associate degree or equivalent from a two-year college or technical school preferred.
- Two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Fluent in English, both verbal and written.
- Proficiency in a second language is a plus.
- Comfortable working with formulas and calculations.
- Experience using Excel or other spreadsheet applications to develop formulas.